Facility relocation request

How do we handle a request to move poles, lines or meters so it is classified, reviewed, priced under the tariff, agreed and scheduled?

Classify who is asking and who pays before anything is designed. Callvu takes the relocation request (the facilities, the location, the reason, the requester, the target date), classifies it under the tariff and the franchise (a customer's convenience relocation at the customer's cost, a municipal project under the franchise's cost allocation, a developer's project, a safety or clearance relocation at the utility's cost), chases the documents the class requires (the site plan, the survey, the municipal project drawings, the easement for the new location), routes the design and the estimate to engineering in the Decision Desk, presents the cost under the tariff for acceptance and payment where the requester pays, and writes the agreement, the payment and the relocation order with the schedule to CIS and the work management system.

In scopeComplex: multi-party handoffsCallvu moves: classify, chase and verify, decide, write back

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Last updated November 7, 2026.

The problem today

The homeowner wanted the pole moved for a driveway, got an estimate six months later, and the city's road project had moved the same pole for free in between.

Today, without Callvu

Relocation requests arrive from homeowners who want a pole out of a view, developers clearing a site, municipalities widening a road, and the utility's own clearance work. Each has a different cost rule under the tariff and the franchise, a different set of documents, and a different priority. They land in the same queue as a form, and the engineer who could price them in an hour spends the time finding out which case it is.

The tariff's relocation provisions and the municipal franchise agreements decide who pays: a relocation for the requester's convenience is at the requester's cost (often the full cost less salvage), a relocation required by a public project may be allocated by the franchise or the state's rules, a relocation for safety or the utility's own needs is the utility's cost. Classified correctly, the request is a design, an estimate and an agreement.

The classification is the half of the work the desk does by phone today.

How it runs

From the requestto the system of record.

A customer, a developer, a municipality or a contractor requests the relocation of utility facilities online, by letter or through the municipal channel. Callvu opens the request on the location.

Requester: Describes the relocation, provides the plans, accepts the cost where they pay and signs the agreement on a secure screen.
Engineering: Designs, prices and decides in the Decision Desk.
Municipality: Provides project drawings and the franchise reference where it is the requester.
Callvu: Captures, classifies, chases, routes, presents the cost and writes.

Capture and classify
The facilities to move (from the GIS), the proposed location, the reason, the requester and their role, and the target date are captured; the request is classified under the tariff and the franchise: requester-paid convenience relocation, municipal project with its cost allocation, developer project, or utility-paid safety or clearance relocation; the class sets the documents, the cost rule and the priority.
Chase and verify
The documents the class requires (a site plan showing the new location, a survey or the municipal project drawings, the construction schedule, the easement or permit for the new location through the easement process, the franchise reference) are requested from the requester through a link, read and checked against the facilities and the location; what is missing is chased with the specifics.
Design, price and decide
Engineering designs the relocation and prices it under the class's cost rule (the full cost less salvage for a convenience relocation, the franchise allocation for a municipal project, the utility's cost for safety) in the Decision Desk with the request and the documents, and only the allowed outcomes: approve with the cost, approve as utility-paid, require a site visit, propose an alternative location, or decline with the reason; where the requester pays, the cost and the terms are presented for acceptance and payment on a secure screen.
Schedule and write back
The agreement, the payment, the design and the relocation order with the schedule, the planned outage and the coordination with the municipal project are written to CIS and the work management system, the easement for the new location is tracked to recording, and the requester sees the schedule.

Where it ends: The request was classified under the tariff and the franchise before design, documented from the requester, designed and priced by engineering under the right cost rule, agreed and paid where the requester pays, and CIS and the work management system hold the order and the schedule. The Decision Trace shows the classification, the cost rule and the decision; the Audit Trace shows the documents, the acceptance and the write.

Runtime enforcement

What is enforcedwhile the work runs.

The regulations preloaded in Callvu Studio and the bank's own policies, applied as steps that run, not lines in a binder. A step that breaks a rule does not run, so a completed run was compliant.

Regulations

State commission tariff rules: The tariff's relocation provisions set that facilities relocated at a customer's or a third party's request for their convenience are at the requester's cost (commonly the estimated cost of removal and reinstallation less the salvage value), payable in advance, with the utility retaining ownership and the right to decide the new location's suitability; relocations for the utility's own purposes or for safety are at the utility's cost.
Municipal franchise agreements and the state's public project relocation rules: The franchise or the state statute allocates the cost of relocations required by a public road or infrastructure project (often the utility's cost in the public right-of-way under the common law rule, with exceptions where the project serves a private purpose or state reimbursement applies); the classification applies the franchise for the municipality.
Easement and permit requirements for the new location: A new location on private land requires an easement, and a location in the public right-of-way requires the municipal permit; the relocation order carries both as prerequisites.

Company policies

Every request is classified by requester and cost rule before design; the engineer prices a known case.
The cost follows the tariff or the franchise, recorded with the basis.
A requester-paid relocation is agreed and paid in advance on a secure screen.
CIS and the work management system are the system of record for the order and the agreement.

Controls

Facility and location capture from the GIS.
Tariff and franchise classification.
Document requests with reading and checks.
Decision Desk design and pricing with required outcomes.
Cost acceptance and advance payment.
CIS and work management write with easement and permit prerequisites.

Clocks and deadlines

Estimate: The tariff's or the policy's period from a complete request.
Municipal project coordination: The project's construction schedule, with the relocation sequenced to it.
Advance payment: Before the relocation is scheduled where the requester pays.

Documents and checks

The request and the classification
The plans and drawings as received and checked
The design and the estimate with the cost basis
The agreement and the payment
The relocation order in CIS and the work management system

In the Decision Trace

The classification and the cost rule.
The decision and the engineer.

In the Audit Trace

Each document with time.
The acceptance and the payment.
The write and the schedule.

The handoff

Between the front doorand the back office.

The front door

Online, by letter or the municipal channel; the requester through their link.

The back office

Engineering prices classified cases; the desk schedules from agreed orders.

The Decision Desk

The design and the price go to engineering in the Decision Desk with the classification and the documents, and only approve with the cost, approve as utility-paid, require a site visit, propose an alternative, or decline.

Proof

In scope.Proof at scale, not one process at a time.

The kind of process Callvu runs in production for customers in this industry. Ask for a reference on this exact process. The results below are the industry's published proof; each claim code links to its record on agents.callvu.com.

More than 1,000 processes are live across Callvu customers.

Across Callvu customers

PSEG Long Island runs start, stop and move service on Callvu, live in 4 weeks.

Across Callvu customers

Questions

What buyers ask next,answered plainly.

Who pays for moving a pole?

It depends on the classification: a relocation for the requester's convenience is at the requester's cost under the tariff, a public project's relocation is allocated by the franchise or the state's rules, and a safety relocation is the utility's cost.

What does the requester provide?

A site plan with the new location, a survey or the project drawings, the schedule, and the easement or permit for the new location where needed, through a link.

When is the work scheduled?

After engineering's decision, the agreement and the advance payment where the requester pays, with the order and the schedule written to CIS and the work management system.

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