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The Completion and Compliance Layer for carriers and MVNOs

Changes are instant.So is the fraud.

SIM changes, port-outs, ownership transfers and line separations move through the store, the app and the contact center, each with its own checks. Callvu runs each one under the FCC SIM swap and port-out rules and CPNI, enforces authentication at runtime and writes the result to your BSS. Live in weeks.

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Telecom rules, preloaded

  • FCC CPNI
  • SIM swap and port-out
  • TCPA consent

At AT&T Business

55,000

agents taking secure payments on Callvu

5 weeks

to deploy them

Also on Callvu: DIRECTV · Liberty Latin America

Four lines of work

Where it breaks today,and where to start

Account security: SIM changes and port-outs

Where it breaks today

  1. A SIM change is approved on a phone call, with knowledge questions a fraudster can answer.
  2. Port-out requests arrive from the new carrier and are released before the customer knows.
  3. Each channel applies different checks, and nothing proves which ones ran.

What Callvu enforces, on the record

  1. Every SIM change and port-out passes secure authentication before it runs, from any door.
  2. The customer is notified on the contact on file, and a step-up is required when the risk is high.
  3. Every request, check and release is in the Audit Trace.
  4. Written to your system of record, with the Decision Trace and Audit Trace

Where a typical carrier struggles most:

  • SIM changes
  • Port-out requests and PIN resets
  • Account takeover reports

Rule: The FCC SIM swap and port-out rules and CPNI authentication, enforced at runtime

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Ownership and line changes

Where it breaks today

  1. A transfer of billing responsibility needs both parties, and one of them is always missing.
  2. Line separation requests from survivors of domestic abuse must be handled fast and confidentially.
  3. Paperwork is checked by hand and re-keyed into the BSS.

What Callvu enforces, on the record

  1. Both parties complete their part on their own link, and the transfer moves only when both are done.
  2. Line separations run on the Safe Connections Act clock, with the requester's details kept confidential.
  3. Approved changes are written to the BSS and billing in one step.
  4. Written to your system of record, with the Decision Trace and Audit Trace

Where a typical carrier struggles most:

  • Transfer of billing responsibility
  • Line separationsSafe Connections Act
  • Authorized user changes

Clock: Line separations completed within 2 business days, as the Safe Connections Act requires

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Payments and collections

Where it breaks today

  1. Agents take card numbers over the phone, which puts the call recording in PCI scope.
  2. Payment arrangements are agreed on calls and keyed in later.
  3. Collections notices go out on templates that skip required disclosures.

What Callvu enforces, on the record

  1. Customers pay on a secure screen during the call, so card data never reaches the agent or the recording.
  2. Payment arrangements are set up and confirmed in one flow, then written to billing.
  3. Required disclosures are shown and recorded before any collections step.
  4. Written to your system of record, with the Decision Trace and Audit Trace

Where a typical carrier struggles most:

  • Payments during agent calls
  • Payment arrangements
  • Collections and restoral

Proof: AT&T Business deployed secure payments to 55,000 agents in 5 weeks

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Orders and activations

Where it breaks today

  1. New lines and upgrades stall on credit checks and identity documents collected by email.
  2. Port-in details are typed wrong, and the activation fails.
  3. Device financing agreements are signed with no record of what was shown.

What Callvu enforces, on the record

  1. Identity and credit checks run inside the order, before activation.
  2. Port-in details are validated before they are sent.
  3. Agreements and disclosures are signed on screen and stored with the order.
  4. Written to your system of record, with the Decision Trace and Audit Trace

Where a typical carrier struggles most:

  • New line activation and port-in
  • Device financing agreements
  • Business account onboarding

Customers: DIRECTV and Liberty Latin America are live on Callvu

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“Callvu helps us transform how we connect with customers across critical touchpoints. We quickly deployed digital experiences that reduce service volume, improve customer satisfaction and automate low value service tasks. We were able to implement meaningful changes with minimal IT strain or compliance headaches.”

David C. Williams, AVP Automation, AT&T

See it under the FCC SIM swap and port-out rules

A port-out request, governed from the first step

A new carrier asks to port the customer's number. Before anything is released, the six evaluators judge the request. The customer authenticates on a secure link, the port-out PIN is verified and the customer is notified on file. If anything fails, the port is blocked and the case goes to a person.

Run it in the sandboxSee the telecom demo

Port-out request

Line ending 4417

Request received from the new carrier

Received

Customer authenticated on a secure link

Passed

Port-out PIN verified

Passed

Customer notified on the contact on file

Sent

Port released and written to the BSS

Executed

Orchestrator decision: Execute with safeguards. Every step is in the Decision Trace and the Audit Trace.

Integrations

Runs on the systems your network already has

Telecom BSS and billing, number porting, payments, CRM, contact center and messaging, plus your GRC system. By API and webhook, built to what you run.

See all integrations
  • Ericsson
  • CXone

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Bring your riskiest account change

We build it, train your team and stay with you through launch and the ongoing management of your processes. You are live in weeks, with the evidence your regulators ask for.

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