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CX Automation FOR HEALTHCARE

Today's Healthcare Patients Demand Effortless Digital Experiences

Digital Self-Service: AI Knowledge Assistants ​

Trusted by
Healthcare Leaders
and Leading Businesses

Why Digital Healthcare
Transformation
Can't Wait

Experience Fragmentation

Digital starts, office visit finishes—frustrating patients, limiting the quality of patient care.

Channel Disconnect

Research: 30%+ of office admin time is spent trading phone calls. emails, and manually collecting info during office visits.

Operational Burden

Phone and in-person administrative tasks cost 50X+ more than digital self-service.

Changing Patient Needs

Digital-first, virtual-first healthcare providers leveraging superior digital experiences to migrate patients from traditional healthcare providers.

Patient Experience

Patients want strong, integrated digital experiences to simplify managing their own healthcare needs.

Revenue Leakage

Bad experiences drive up appointment no-shows and cancellations, costing $millions in wasted professional time.

Creating Exceptional Digital Healthcare Experiences Without IT Complexity

Manual and legacy patient management systems increase costs and reduce the quality of patient care. Callvu enables rapid deployment of seamless digital healthcare experiences across all channels. Reduce costs and ensure compliance without extensive development resources or months-long timelines.

Workflow Automation - seamless digital experiences that simplify complex processes​

See Measurable Impact
Across Patient-Facing Operations

71%

Reduction in Service Costs

79%

Faster Patient Registration

68%

Higher First Contact Resolution

90-Day

Proven Path to Results

Transform Critical Journeys to Delight Patients and Reduce Costs

Digital Contact Center & AI Agents

Digital Patient Registration & Onboarding

Transform frustrating paperwork into a seamless digital experience that captures and verifies patient information instantly.

Care Plan Management & Scheduling

Guide patients through transparent care journeys from scheduling to follow-up with automated documentation.

Digital Form & Workflow Automation - Customer Self-Service
Digital Customer Contact Center

Digital Contact Center Transformation

Enable staff to share visual experiences with patients, showing solutions rather than trying explaining them verbally.

"Callvu helped us migrate 73% of our inbound call traffic to digital self-service. They transformed our customer experience in ways we didn't think were possible. That's no easy task when you're dealing with everything that arises in consumer banking."

Anca Radu

Digital Project Manager, BT

Everything you need
to Build Seamless Healthcare Experiences

Digital Patient Experiences

Build beautiful, responsive digital customer experiences with intuitive design tools.

CX Automation Solution: Digital Customer Experience Builder

Patient Care Process Automation

Transform patient care with intelligent workflows that connect actions & outcomes.

Digital Customer Experience Solution: Automate Workflows

Automated HIPAA Compliance

Embed HIPAA-compliant AI capabilities that guide patients, extract information, and make completing forms intuitive and effortless.

Digital Contact Center Intelligent Assistance

Empower Providers with digital Tools

Let providers invite patients to securely present info, complete forms, and review documents. 

API Integration​ and Omnichannel Customer Service

Accelerate Innovation, Maintain Complete Security and Compliance

Unlike traditional development cycles taking 6-12 months, Callvu’s no-code platform lets you launch your first self-service solution in as little as 4 weeks.

What Healthcare Leaders Ask Before Getting Started

How quickly can we implement digital healthcare experiences?

Callvu offers pre-built, customizable templates that dramatically accelerate experience development. Once Callvu systems are approved by IT, most healthcare organizations implement new experiences within 4-8 weeks, depending on integration complexity and the sophistication of your EHR systems.

How does Callvu connect with our existing healthcare systems?

Callvu experiences integrate with all major EHR systems through our pre-built connectors and flexible API gateway.

Which healthcare processes should we digitize first?

Most clients start with simple use cases that drive large numbers of calls to their admin staffs and contact centers. These calls often account for a large share of total activity, but where staff involvement adds little value. Most organizations start with one or two experiences as a proof of concept and then expand to more use cases over time.

How do you protect patient information?

Callvu experiences have been rated highly secure by many leading healthcare organizations, including some of the largest and most security-conscious providers. Callvu never stores patient information and is fully compliant with HIPAA, HITECH, GDPR, CCPA, other national, state, and provincial privacy and security guidelines. Our client list includes many of the most security-conscious organizations in the world, including Kaiser Permanente, Cleveland Clinic, Mayo Clinic, and HCA Healthcare.

How much of our IT team's time will this require?

Callvu is designed to require minimal involvement from highly skilled IT developers. No coding skills are required. Less experienced IT team members can build with Callvu, or IT can simply review experiences built by others.

Are Callvu experiences expensive to use?

No. Callvu offers several pricing options based on the expected frequency of usage for an experience. Contact us for full pricing information.

Join the Many Healthcare Providers Reducing Service Costs 65%+ While Delighting Patients and Ensuring Robust Compliance.

Top 10 Bank Transforms Digital Account Opening

“We launched our new account opening experience in three weeks. Application completion rates increased by 60% while processing costs dropped significantly.”

CallVU Is now FICX

CallVU has officially relaunched as FICX.