Solutions · Entry Points
Every door in.One governed process.
Customers start in the contact center, the phone menu, chat, WhatsApp, a text, an email or your app. Entry Points sends every one of them into the same governed process, and hands the customer a screen the process controls when it matters.
One customer. Three doors. One run.
Address change
Starts the request
WhatsAppPrefilled from the core
WhatsAppIdentity verified
Phone and Visual IVRDisclosure signed
Mobile appWritten back, with the record
Your systemsThe door changes. The process, the rules and the record do not.
The problem today
Today, every channel buildsits own version of the process.
A process per channel
The app, the phone line and the contact center each run their own steps, so the rules drift apart.
Typed twice
Customers fill it in online. When they call, a contact center agent types it all again.
Context lost on the switch
Moving from chat or the phone to a screen starts the customer over.
Compliance differs by door
A disclosure shown on the web is skipped on the phone, and nobody can prove which ran.
How it works
Five steps.The same at every door.
Start anywhere
The customer starts in any of the ten doors, or your system starts it by webhook.
Prefill what is known
Callvu fills in what your systems know. What the customer enters at one door stays with the whole run.
Move to a controlled screen
Sensitive steps open on a secure screen, by text or link, without dropping the call.
Enforce the same rules
The same evaluators and the same policies apply, whatever the door.
Write back with the record
Results go to your systems, with every step in the Decision Trace and the Audit Trace.
Ten doors
Whichever door they use,the same process runs.
Watch · 1:00
Three doors,one run.
A customer starts an address change on WhatsApp, verifies her identity on the phone and signs in your app. Watch every door open the same governed process, with nothing typed twice.
Read the transcript
Your customers start in many places. The contact center. The phone menu. An AI agent. WhatsApp. A text. An email. Your app. Today, every channel runs its own version of the process. Customers fill it in online, then say it all again on the phone. A disclosure shown on the web is skipped on the call. With Callvu, every door opens the same governed process. A customer starts an address change on WhatsApp, prefilled from your core. She calls to verify her identity, and the phone menu texts her a secure screen, already filled in. She signs the disclosure in your app. Nothing is typed twice. If she needs help, an agent joins her on the same screen in the Collaboration Desk, with sensitive data masked. Same evaluators. Same policies. Whatever the door. The change lands in your system of record, with every step on the record. Every door in. One governed process.
The Collaboration Desk
On the call,on the same screen.
The agent and the customer work on one screen the process controls. One toggle hands control back and forth, and what the customer types in sensitive fields stays masked to the agent.
Upgrade your plan
Link sent by text to •••• 4417
Waiting for the customer to joinYour agent
Your customer
Proof
Live in production.In weeks, not months.
73%
Inbound call traffic moved to digital self-service
Banca Transilvania
40%
Fewer agent-led calls
Phoenix Insurance
90%+
Completion without human help
Phoenix Insurance
94%
Average successful customer completion
Bank Leumi
The same layer under all four solutions
The same evaluators, the same orchestrator and the same record, whichever door the work came through.
Open every door to the same process
Bring the process your contact center handles most. We will show you how it runs from every door.