Callvu Terms of Service

Last Updated: August 27, 2025

1. Introduction

These Terms of Service (“Terms”) govern access to and use of the Callvu Studio (“Service”), operated by Callvu Ltd. and Callvu, Inc. (together “Callvu,” “we,” “our,” or “us”). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

 

2. Eligibility and Accounts

  • You must be at least 18 years old to use the Service.
  • If you are entering into these Terms on behalf of a company, you represent that you have authority to bind that company.
  • You are responsible for all activity under your account and for maintaining the confidentiality of your credentials. We are not liable for losses arising from unauthorized access caused by your failure to safeguard your account.

3. License to Use the Service

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service in accordance with these Terms.

You may not:

  • Copy, modify, or create derivative works of the Service.
  • Reverse engineer, decompile, or attempt to extract source code.
  • Resell, sublicense, or otherwise provide access to third parties without our prior written consent.

4. Free Trial

  • We offer a 14-day free trial for new users.
  • The trial provides full access to Service features for evaluation. Publishing automated experiences to production requires a paid subscription. Certain advanced features may also require paid add-ons.
  • At the end of the trial, your access will automatically expire unless you subscribe to a paid plan.
  • Projects created during the free trial are retained for 30 days after expiration. After that, all data will be permanently deleted.

5. Pricing and Billing

  • Subscriptions are billed monthly or annually, as selected.
  • Annual subscriptions are billed upfront, include a 20% discount, and are non-refundable except as required by law.
  • Subscriptions automatically renew unless canceled prior to the renewal date.
  • By subscribing, you authorize us (through our payment processor, Stripe) to charge your designated payment method for recurring fees, taxes, and other charges.
  • You are responsible for applicable taxes.
  • If payment fails or is reversed (e.g., chargeback), we may suspend or terminate your account.
  • Refunds: Fees are non-refundable except in cases of billing errors reported within 24 hours.

6. Acceptable Use

You agree not to use the Service to:

  • Engage in unlawful, harmful, or fraudulent activity.
  • Transmit spam, malware, or harmful code.
  • Attempt to disrupt, overload, or interfere with our infrastructure.

7. Service Availability

The Service is provided on a commercially reasonable efforts basis. We do not guarantee uninterrupted or error-free operation, nor are we responsible for delays, failures, or outages.

 

8. Intellectual Property

  • The Service, software, designs, and trademarks remain the exclusive property of Callvu.
  • You retain ownership of data and content you input into the Service.

9. Third-Party Services

The Service may integrate with third-party tools. Use of third-party services like AI is at your sole risk. We are not responsible for their availability, accuracy, security, or performance.

10. Termination

  • You may cancel your subscription at any time via your account settings. Cancellation takes effect at the end of the current billing cycle.
  • We may suspend or terminate your account immediately if you violate these Terms, fail to pay fees, or if necessary to protect our Service.

11. Disclaimers

The Service is provided “AS IS” and “AS AVAILABLE.” We disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

 

12. Limitation of Liability

To the maximum extent permitted by law:

  • Callvu shall not be liable for any indirect, incidental, special, punitive, or consequential damages.
  • Our total liability under these Terms shall not exceed the lesser of (a) fees paid by you to Callvu in the 12 months prior to the claim, or (b) $1,000,000.

13. Indemnification

You agree to indemnify, defend, and hold harmless Callvu and its affiliates, officers, and employees against any claims, damages, or expenses arising out of (a) your misuse of the Service, (b) violation of these Terms, or (c) violation of applicable law.

 

14. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of Delaware, without regard to conflict of law principles.

Binding Arbitration. Any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved by binding arbitration administered by the American Arbitration Association (“AAA”) in accordance with its Commercial Arbitration Rules. Arbitration will take place in Delaware, unless we both agree otherwise, and will be conducted in English. The arbitrator’s decision shall be final and binding, and judgment on the award may be entered in any court with jurisdiction.

Class Action Waiver. To the fullest extent permitted by law, you agree to resolve disputes with Callvu only in your individual capacity, and not as a plaintiff or class member in any purported class or representative proceeding. Class arbitrations, class actions, and representative actions are not permitted.

Injunctive Relief. Notwithstanding the foregoing, Callvu may seek injunctive or equitable relief in any court of competent jurisdiction to protect its intellectual property or prevent unauthorized use of the Service.

 

15. Modifications

We may update these Terms from time to time. If material changes are made, we will provide notice (via email or in-app). Continued use of the Service after notice constitutes acceptance of updated Terms.

 

16. Privacy

Our collection and use of personal data is described in our Privacy Policy, which is incorporated by reference into these Terms.

 

17. Contact

Callvu, Inc.
1000 N. West St., Ste. 1501, Wilmington, DE 19801
info@callvu.com