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The Completion and Compliance Layer for travel and eCommerce

Booking takes a minute.Disruptions take days.

Disruptions, cancellations, trip approvals and traveler documents still move by email and phone, while cancellation cutoffs pass and travel policies go unchecked. Callvu runs each one from the traveler to booking, order management and payments, and enforces your policies at runtime. Live in weeks.

Talk to a travel expertSee the travel demo

Travel rules, preloaded

  • PCI DSS
  • DOT refund rules

The rules Callvu runs on

Cutoffs

Hotel and car cancellation deadlines, met before fees apply

Your policy

What each traveler may book, built as rules in Studio

Duty of care

Travelers and employers told what changed, on time

PCI DSS

On every payment and refund

Four lines of work

Where it breaks today,and where to start

Disruptions and cancellations

Where it breaks today

  1. A cancelled flight leaves hotels, cars and transfers to be unwound by hand.
  2. Cancellation cutoffs pass while the request waits in a queue, and fees follow.
  3. Travelers and employers hear nothing until it is too late.

What Callvu enforces, on the record

  1. Every booking around the trip is unwound the moment the disruption arrives.
  2. Hotel and car cancellations go out before their cutoffs, and refunds go to the original payment method.
  3. The traveler and the employer are told what changed, with every step on the record.
  4. Written to your system of record, with the Decision Trace and Audit Trace

Where a typical travel business struggles most:

  • Flight disruptions
  • Hotel and car cancellations
  • Supplier refunds

Rule: Your cancellation cutoffs and travel policy, enforced at runtime

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Trip approvals

Where it breaks today

  1. Out-of-policy trips are approved by email, if at all.
  2. Approvers outside the travel team never see the policy.
  3. Finance finds the exceptions after the trip.

What Callvu enforces, on the record

  1. Out-of-policy requests go to the right approver, inside or outside the company, with the policy shown.
  2. Approvals happen in the Decision Desk, with nudges by email or text.
  3. Every exception is recorded with who approved it and why.
  4. Written to your system of record, with the Decision Trace and Audit Trace

Where a typical travel business struggles most:

  • Out-of-policy trip approvals
  • Pre-trip authorization
  • Exception reporting

Rule: Your travel policy, built as rules in Studio and enforced on every request

Talk to a travel expert

Traveler documents

Where it breaks today

  1. Passports, visas and health documents are collected late, by email.
  2. Travelers arrive at the gate without what they need.
  3. Personal documents sit in inboxes.

What Callvu enforces, on the record

  1. Required documents are requested by destination and date, before departure.
  2. Documents are checked on arrival, and missing ones are chased on a clock.
  3. Sensitive data is masked by policy and kept only where it should be.
  4. Written to your system of record, with the Decision Trace and Audit Trace

Where a typical travel business struggles most:

  • Traveler documents before departure
  • Visa and entry requirements
  • Emergency contact details

Rule: GDPR and CCPA, with sensitive data masked by policy

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Payments and disputes

Where it breaks today

  1. Card details are taken over the phone.
  2. Payment plans for tours and cruises are tracked by hand.
  3. Disputes are answered without the evidence.

What Callvu enforces, on the record

  1. Customers pay on a secure screen, so card data never reaches the agent.
  2. Payment plans are set up, reminded and written to order management automatically.
  3. Dispute responses are built from the record of what the customer saw and agreed to.
  4. Written to your system of record, with the Decision Trace and Audit Trace

Where a typical travel business struggles most:

  • Payments by phone
  • Tour and cruise payment plans
  • Dispute evidence

Rule: PCI DSS on every payment, by design

Talk to a travel expert

See it under your travel policy

A cancelled flight, and everything around it, unwound on time

A storm cancels a business traveler's flight. The travel management company unwinds her hotel and car before the hotel's cancellation cutoff, and her employer's travel policy decides what she may book next. The airline handles its own refund and rebooking. Everything around the flight is Callvu's job, with every step on the record.

Run it in the sandboxSee the travel demo

Flight disruption

Trip ending 8C2Q

Flight cancellation received

Received

Hotel cancelled before the cutoff

On time

Car rental cancelled

Done

New hotel checked against the travel policy

Passed

Traveler and employer notified, trip record updated

Executed

Orchestrator decision: Execute. Every step is in the Decision Trace and the Audit Trace.

Integrations

Runs on the systems you already have

Booking and reservations, order management, payments and refunds, plus your CRM, contact center and messaging. By API and webhook, built to what you run.

See all integrations
  • Commerce Cloud
  • Commerce
  • Shopify
  • CXone

Calculator

What's your number?

What unfinished and non-compliant work costs travel and eCommerce a year. Seven questions, about two minutes.

Calculate

Bring the disruption process that costs you most

We build it, train your team and stay with you through launch and the ongoing management of your processes. You are live in weeks, with the evidence your finance and compliance teams ask for.

Talk to a travel expert