Studio · Case Completion

The complete file.Without the chase.

Declare what a complete case looks like, who owes each item and how each document is trusted. Studio asks each party for only what is missing, checks what comes back, routes exceptions to your team and writes the finished case back to your system.

Broker loan package

Loan LN1234 · D. Cohen

14 of 16 complete

Loan application (1003)

Machine-checked against the LOS

Satisfied

Tax return 2025 with schedules

Schedule E missing. Broker asked.

Incomplete

W-2 2025

Employer and income cross-checked

Satisfied

Pay stubs, last 30 days

Dates within the freshness window

Satisfied

Bank statements, 2 months

March statement missing. Broker asked.

Incomplete

Photo ID

Confirmed by the processor

Verified

One email to the broker lists the 2 missing items and links to a page for exactly those.

Where the cost is

The decision is quick.The chase is what costs.

Most of the cost in a loan package, a claim, a vendor file or an onboarding case is not the decision. It is the back and forth.Case Completion replaces the chase with a checklist that runs itself.

The wrong document

Last year's statement, an expired certificate, the wrong form version. Found days later, by a person.

The missing page

An unsigned page, a missing schedule, a limit below the minimum. Each one is another round trip.

The thread nobody owns

Brokers, vendors, agencies and staff in one long email chain, and no one who knows what is still open.

Proof rebuilt at audit time

What was checked, by whom and against which rule is reconstructed later, if it can be.

How it works

Six steps.A checklist that runs itself.

  1. Documents arrive the way they do today

    By email to the case's own address, by secure upload, or through the Documents API. No new portal for brokers or vendors to adopt.

  2. Studio reads and classifies them

    Structured data first, then document engines with OCR, then AI with independent cross-checks, then a person when needed.

  3. The checklist updates itself

    Every item has a status: missing, incomplete, received, satisfied, waived, expiring or discrepancy.

  4. Each party is asked for only their gaps

    A short email lists exactly what is missing and why, with a fix for each issue and a page scoped to their items.

  5. Exceptions go to your team

    Staff confirm, waive, clear, reject or approve in the Decision Desk, from one worklist across cases.

  6. Complete means complete

    The case records every item and its evidence, then writes back to your system of record.

Case completion, in 80 seconds, with captions
Read the transcript

Most regulated cases do not stall on a decision. They stall on documents. Last year's statement. An unsigned page. The wrong form. Found days later, by a person, in a long email thread nobody owns. With Callvu, documents arrive the way they do today. A broker sends fourteen PDFs to the loan's own address. No portal. No login. Callvu splits them into sixteen documents and reads every one. It checks each against what this case requires: the right form, the signatures, the dates. Two gaps. A Schedule E, and one month of bank statements. So Callvu sends the broker one short email or text, listing only those two items. The link opens this case in the Decision Desk, where the broker sees exactly what is missing and why, and uploads it right there. Reminders stop the moment an item is in. Anything that needs judgment goes to your team, in the same Decision Desk. Confirm, waive, or reject, with the evidence in front of them. The broker uploads both. The checklist turns green. The package is complete, and it lands in your loan origination system, with a record of every item and how it was checked. Every document, checked as it arrives. The handoff finishes complete.

Example: a broker loan package

A broker emails 14 PDFs.Studio does the rest.

Brokers keep working the way they do today. They never learn a new portal. They only see an email, an upload page for exactly what is missing, and a status page.

See a loan package complete itself
  1. Email arrives

    A broker sends 14 PDFs to the loan's own address. No portal, no login.

  2. Split and classified

    Studio splits them into 16 documents and reads each one.

  3. Two gaps found

    A Schedule E and one month of bank statements are missing.

  4. One request

    The broker gets one email listing only those two items, with an upload page for exactly what is missing.

  5. Complete and written back

    The broker uploads both. The package is complete and lands in the loan origination system with its record.

Trust

AI reads.People and verified systems confirm.

Every value in a case carries a trust level, and every rule states the level it needs. That is how one engine safely serves a claimant on a phone, a vendor by email and your own systems of record.

AI is never the root of trust

Everything AI reads starts as machine-read. Values that move money or reach a system of record must be verified.

Only authenticated staff decide

Never a chatbot, an AI agent or an API key. Confirm, waive, clear and approve are human actions.

A link routes, it does not identify

Signatures, consents and attestations need an authenticated channel or a passed step-up.

Payout details get a call-back

A new bank account for a claim, a vendor or a refund is verified on a phone number from an independent source, not from the document.

Parties

Everyone owes something.Each party sees only their own.

One link per party

Each party gets one page and one link with only their own open items. Reminders stop the moment an item is done.

Choices, not demands

Offer alternatives, like "upload a photo ID" or "verify your identity online". Either one completes the item.

Digests for repeat parties

A broker, agency or provider working many of your cases gets one daily digest, not one email per case.

Parallel tracks in one case

A claim chases the repair estimate, the medical records and the police report at the same time. It moves on when all three are in.

Solutions

Start from a Solution.Adjust it to your rules.

Each Solution is a ready-made, versioned case type with the checklist, document types, messages, write-back and compliance profiles. Install one and tune the settings, like which documents you ask for, how recent they must be and who reviews exceptions, by product, region or branch. No code.

Lending

Broker loan package

Starter document types for loan packages, linked to your loan origination system, with Reg B, TRID, FCRA and BSA CIP profiles.

Across industries

Vendor compliance

W-9, insurance certificate minimums, verified bank details and SOC 2 for IT vendors. Certificates are re-requested before they expire.

Banking

Business onboarding

Owners and controllers become parties automatically, with screening results and periodic refresh.

Insurance

Auto claim

A case opens at first notice, before there is a claim number. Each exposure has its own stage and adjuster.

Healthcare

Pre-procedure clearance

Anchored to the procedure date. Clearances are voided if the date moves, and deliveries go to payers.

Automotive

Vehicle buyback

Per-vehicle stages, title checks per signer, and payoff letters verified by call-back.

HR

Employee onboarding

Deadlines counted from the start date, I-9 document choices, and Section 2 completed by HR.

Real estate

Rental application

Co-applicants and guarantors, with household income added up across people.

Examples, not a full list.

The handoff, finished complete

Case Completion is how a request reaches your back office with nothing missing.

How the handoff works

See a case complete itself

Shorter cycle times, fewer touches per case, and a file that is audit ready the moment it is complete.