Studio · Case Completion
The complete file.Without the chase.
Declare what a complete case looks like, who owes each item and how each document is trusted. Studio asks each party for only what is missing, checks what comes back, routes exceptions to your team and writes the finished case back to your system.
Broker loan package
Loan LN1234 · D. Cohen
14 of 16 complete
Loan application (1003)
Machine-checked against the LOS
Tax return 2025 with schedules
Schedule E missing. Broker asked.
W-2 2025
Employer and income cross-checked
Pay stubs, last 30 days
Dates within the freshness window
Bank statements, 2 months
March statement missing. Broker asked.
Photo ID
Confirmed by the processor
One email to the broker lists the 2 missing items and links to a page for exactly those.
Where the cost is
The decision is quick.The chase is what costs.
Most of the cost in a loan package, a claim, a vendor file or an onboarding case is not the decision. It is the back and forth.Case Completion replaces the chase with a checklist that runs itself.
The wrong document
Last year's statement, an expired certificate, the wrong form version. Found days later, by a person.
The missing page
An unsigned page, a missing schedule, a limit below the minimum. Each one is another round trip.
The thread nobody owns
Brokers, vendors, agencies and staff in one long email chain, and no one who knows what is still open.
Proof rebuilt at audit time
What was checked, by whom and against which rule is reconstructed later, if it can be.
How it works
Six steps.A checklist that runs itself.
Documents arrive the way they do today
By email to the case's own address, by secure upload, or through the Documents API. No new portal for brokers or vendors to adopt.
Studio reads and classifies them
Structured data first, then document engines with OCR, then AI with independent cross-checks, then a person when needed.
The checklist updates itself
Every item has a status: missing, incomplete, received, satisfied, waived, expiring or discrepancy.
Each party is asked for only their gaps
A short email lists exactly what is missing and why, with a fix for each issue and a page scoped to their items.
Exceptions go to your team
Staff confirm, waive, clear, reject or approve in the Decision Desk, from one worklist across cases.
Complete means complete
The case records every item and its evidence, then writes back to your system of record.
Read the transcript
Most regulated cases do not stall on a decision. They stall on documents. Last year's statement. An unsigned page. The wrong form. Found days later, by a person, in a long email thread nobody owns. With Callvu, documents arrive the way they do today. A broker sends fourteen PDFs to the loan's own address. No portal. No login. Callvu splits them into sixteen documents and reads every one. It checks each against what this case requires: the right form, the signatures, the dates. Two gaps. A Schedule E, and one month of bank statements. So Callvu sends the broker one short email or text, listing only those two items. The link opens this case in the Decision Desk, where the broker sees exactly what is missing and why, and uploads it right there. Reminders stop the moment an item is in. Anything that needs judgment goes to your team, in the same Decision Desk. Confirm, waive, or reject, with the evidence in front of them. The broker uploads both. The checklist turns green. The package is complete, and it lands in your loan origination system, with a record of every item and how it was checked. Every document, checked as it arrives. The handoff finishes complete.
Example: a broker loan package
A broker emails 14 PDFs.Studio does the rest.
Brokers keep working the way they do today. They never learn a new portal. They only see an email, an upload page for exactly what is missing, and a status page.
See a loan package complete itselfEmail arrives
A broker sends 14 PDFs to the loan's own address. No portal, no login.
Split and classified
Studio splits them into 16 documents and reads each one.
Two gaps found
A Schedule E and one month of bank statements are missing.
One request
The broker gets one email listing only those two items, with an upload page for exactly what is missing.
Complete and written back
The broker uploads both. The package is complete and lands in the loan origination system with its record.
Trust
AI reads.People and verified systems confirm.
Every value in a case carries a trust level, and every rule states the level it needs. That is how one engine safely serves a claimant on a phone, a vendor by email and your own systems of record.
AI is never the root of trust
Everything AI reads starts as machine-read. Values that move money or reach a system of record must be verified.
Only authenticated staff decide
Never a chatbot, an AI agent or an API key. Confirm, waive, clear and approve are human actions.
A link routes, it does not identify
Signatures, consents and attestations need an authenticated channel or a passed step-up.
Payout details get a call-back
A new bank account for a claim, a vendor or a refund is verified on a phone number from an independent source, not from the document.
Parties
Everyone owes something.Each party sees only their own.
One link per party
Each party gets one page and one link with only their own open items. Reminders stop the moment an item is done.
Choices, not demands
Offer alternatives, like "upload a photo ID" or "verify your identity online". Either one completes the item.
Digests for repeat parties
A broker, agency or provider working many of your cases gets one daily digest, not one email per case.
Parallel tracks in one case
A claim chases the repair estimate, the medical records and the police report at the same time. It moves on when all three are in.
Solutions
Start from a Solution.Adjust it to your rules.
Each Solution is a ready-made, versioned case type with the checklist, document types, messages, write-back and compliance profiles. Install one and tune the settings, like which documents you ask for, how recent they must be and who reviews exceptions, by product, region or branch. No code.
Broker loan package
Starter document types for loan packages, linked to your loan origination system, with Reg B, TRID, FCRA and BSA CIP profiles.
Vendor compliance
W-9, insurance certificate minimums, verified bank details and SOC 2 for IT vendors. Certificates are re-requested before they expire.
Business onboarding
Owners and controllers become parties automatically, with screening results and periodic refresh.
Auto claim
A case opens at first notice, before there is a claim number. Each exposure has its own stage and adjuster.
Pre-procedure clearance
Anchored to the procedure date. Clearances are voided if the date moves, and deliveries go to payers.
Vehicle buyback
Per-vehicle stages, title checks per signer, and payoff letters verified by call-back.
Employee onboarding
Deadlines counted from the start date, I-9 document choices, and Section 2 completed by HR.
Rental application
Co-applicants and guarantors, with household income added up across people.
Examples, not a full list.
The handoff, finished complete
Case Completion is how a request reaches your back office with nothing missing.
See a case complete itself
Shorter cycle times, fewer touches per case, and a file that is audit ready the moment it is complete.