Travel and eCommerce AI and Workflow Governance RFP Checklist
Booking takes a minute; disruptions take days. Cancellations, trip approvals, traveler documents, refunds and order changes move by email and phone, cutoffs pass in a queue, and disputes are answered without a record of what the customer agreed to. Most relevant for travel management companies, tour operators, cruise lines, bank and card travel portals, and online retailers.
Regulations
Regulations the platformmust enforce.
- PCI DSS
- US DOT refund rules
- EU261
- consumer protection and chargeback rules
- GDPR and CCPA
- TCPA
- your travel policy
- your refund and cancellation policies
- your corporate clients' travel policies
Travel and eCommerce requirements
9 requirementsfor travel and eCommerce.
| ID | Requirement | Priority | Evidence to require |
|---|---|---|---|
| TR1 | A disruption unwinds every booking around the trip (hotel, car, transfers) before each supplier's cutoff | Must | Demo of a cancelled flight |
| TR2 | Out-of-policy trips routed to the right approver (inside or outside the company) with the policy shown, before the fare changes | Must | Demo |
| TR3 | Refunds, credits and waivers enforced against fare rules, client policy and your refund policy; agents and AI cannot grant what the traveler is not eligible for | Must | Demo of an ineligible refund blocked |
| TR4 | Traveler documents (passport, visa, health) requested by destination and date, checked on arrival, missing ones chased on a clock | Should | Demo |
| TR5 | Card data taken on a secure screen during calls, never reaching the agent | Must | PCI DSS attestation and demo |
| TR6 | Dispute and chargeback responses built from the record of what the customer saw and agreed to | Must | Sample dispute package |
| TR7 | Corporate client exception reports (what was out of policy, who approved) produced by the system, not assembled by hand | Should | Sample report |
| TR8 | Returns, refunds and order changes decided by policy and written to order management (Salesforce Commerce Cloud, SAP Commerce, Shopify or yours) | Must for eCommerce | Named integration |
| TR9 | Tour and cruise payment plans set up, reminded and written back | Should | Demo |
Swipe sideways for the priority and the evidence.
Add these to the 41 core requirements.
Proof test
Ask for it live,on your process.
Take it further
The spreadsheet,and what Callvu runs here.
Questions buyers ask: How do travel management companies unwind hotels and cars after a flight is cancelled? · How do companies enforce travel policy on out-of-policy trip approvals?
Take the checklist into your RFP.
The spreadsheet carries every requirement, the scoring and the proof test, ready to send to any vendor.