Questions buyers ask · Travel and eCommerce
How do travel management companies unwind hotels and cars after a flight is cancelled?
When a flight is cancelled, the hotel, car and transfers around it are unwound by hand while cancellation cutoffs pass and fees follow. Callvu starts one process the moment the disruption arrives: it cancels every booking around the trip before its cutoff, sends refunds to the original payment method, applies the employer's travel policy to what the traveler may book next, and tells the traveler and the employer what changed.
The problem today
Why fees pile up
The airline handles its own rebooking. Everything around the flight is someone's manual job: cancel the hotel, the car, the transfer, then rebook within policy. Requests wait in a queue while cutoffs pass. Travelers and employers hear nothing until it is too late.
How it works
How Callvu runs a disruptionFive moves, one process.
Starts on the disruption
The cancellation event starts the process, prefilled from the booking.
Unwinds before the cutoffs
Hotel and car cancellations go out in time, in the right order.
Policy decides the rebooking
What the traveler may book next is checked against the employer's travel policy.
Exceptions to the right approver
Out-of-policy requests go to an approver in the Decision Desk, with nudges by email or text.
Everyone told
The traveler, the employer and the trip record are updated.
Runtime enforcement
Compliance enforced while the work runsOn every step, every time.
Your cancellation cutoffs and travel policies are built as rules and enforced on every step. Every run produces a Decision Trace and an Audit Trace.
Proof
Live in production.In weeks, not months.
More than 100,000 agents work on the Callvu platform, and more than 1,000 processes are live across customers.
Questions
What buyers ask next,answered plainly.
Which booking and commerce systems does Callvu work with?
Callvu connects by API and webhook to booking and reservations, order management, payments and refunds, built to what you run.
Is traveler data protected?
Yes. Sensitive data is masked by policy under GDPR and CCPA.
How fast can we start?
Weeks, starting with the disruption process that costs you most.
Bring the process that costs you most.
We build it, train your team and stay with you through launch. You are live in weeks.