Telecom AI and Workflow Governance RFP Checklist
Account changes are instant, and so is the fraud. SIM changes, port-outs, ownership transfers and line separations run through the store, the app and the contact center, each with its own checks, and nothing proves which ones ran. MVNOs carry the same FCC obligations as top carriers with far smaller teams.
Regulations
Regulations the platformmust enforce.
- FCC SIM swap and port-out rules
- CPNI
- the Safe Connections Act
- TCPA
- PCI DSS
- NPAC porting requirements
- state consumer protection rules
Telecom requirements
9 requirementsfor telecom.
| ID | Requirement | Priority | Evidence to require |
|---|---|---|---|
| TC1 | Secure authentication enforced by the system before any SIM change or port-out, the same on every channel, with step-up when risk is high and notification to the contact on file | Must | Demo of a port-out blocked when the PIN fails |
| TC2 | Proof for every account change of which checks ran: consent, CPNI authorization, authentication | Must | Sample record; 90-day evidence pull in a demo |
| TC3 | Card data taken on a secure screen during the call, never reaching the agent or the recording | Must | PCI DSS attestation and demo |
| TC4 | Transfer of billing responsibility: each party completes their own part, and the transfer moves only when both are done | Must | Demo |
| TC5 | Safe Connections Act line separation tracked against its timeline, with the requester's details kept confidential | Must | Demo |
| TC6 | Activation and port-in: identity and credit checks inside the order, port-in details validated before sending | Should | Demo |
| TC7 | Payment arrangements, collections and restoral with required disclosures shown and recorded first | Should | Demo |
| TC8 | Integrates with your BSS, billing, NPAC and contact center platform without replatforming, and inside the existing agent desktop | Must | Production reference at a carrier |
| TC9 | Proven at contact center scale (tens of thousands of agents) with deployment in weeks | Should | Production reference with agent count and go-live time |
Swipe sideways for the priority and the evidence.
Add these to the 41 core requirements.
Proof test
Ask for it live,on your process.
Take it further
The spreadsheet,and what Callvu runs here.
Questions buyers ask: How do carriers stop SIM swap and port-out fraud? · How do carriers handle Safe Connections Act line separations on time?
Take the checklist into your RFP.
The spreadsheet carries every requirement, the scoring and the proof test, ready to send to any vendor.