Questions buyers ask · Telecom
How do carriers handle Safe Connections Act line separations on time?
Line separations for survivors of domestic abuse must be handled fast and confidentially, and manual paperwork puts both at risk. Callvu runs each separation as one process on the Safe Connections Act clock, keeps the requester's details confidential, checks the paperwork as it arrives and writes the approved change to the BSS and billing in one step.
The problem today
Why separations are hard to get right
Requests arrive in the store, on calls and online. Paperwork is checked by hand and re-keyed into the BSS. Two business days is not long when a request waits in a queue, and every extra person who handles the case is a confidentiality risk.
How it works
How Callvu runs a line separationFive moves, one process.
Captured once, confidentially
The requester completes the request on their own secure link.
The clock starts on receipt
The case is classified with its due date the moment it lands.
Paperwork checked on arrival
Required items are verified, and missing ones are requested on the clock.
Decisions in the Decision Desk
Only authorized staff see the case, with the full history.
Written to the BSS and billing
The separation is applied in one step.
Runtime enforcement
Compliance enforced while the work runsOn every step, every time.
Safe Connections Act timing, CPNI and your own policies are enforced on every step. Every run produces a Decision Trace and an Audit Trace.
Proof
Live in production.In weeks, not months.
AT&T runs close to 100 processes on Callvu, including line separation, transfer of billing responsibility and user changes.
Questions
What buyers ask next,answered plainly.
Can the same process handle transfers of billing responsibility?
Yes. Both parties complete their part on their own link, and the transfer moves only when both are done.
What if the request comes through an agent?
The agent starts the same governed process. The steps and checks are identical in every channel.
Do we need to change our BSS?
No. Callvu writes to it by API.
Bring the process that costs you most.
We build it, train your team and stay with you through launch. You are live in weeks.