Questions buyers ask · Telecom
How do carriers stop SIM swap and port-out fraud?
SIM swap and port-out fraud gets through when a change is approved on a phone call with questions a fraudster can answer, and each channel applies different checks. Callvu runs every SIM change and port-out through secure authentication before it executes, from any door, notifies the customer on the contact on file, requires a step-up when the risk is high, and records every check in the Audit Trace.
The problem today
Why fraud gets through
The store, the app and the contact center each verify differently. A knowledge question on a call is not authentication. Port-out requests from a new carrier can be released before the customer knows. And when something goes wrong, nothing proves which checks actually ran.
How it works
How Callvu runs a SIM change or port-outFive moves, one process.
One governed request from every door
Store, app, call center and agent-assisted requests start the same process.
Authentication before anything runs
The customer authenticates on a secure link, and the port-out PIN is verified.
Notification on file
The customer is notified on the contact already on the account.
Step-up or block on risk
Six evaluators assess the request; if a check fails, the change is blocked and the case goes to a person.
Written to the BSS
The approved change lands in the BSS, with the record of every check.
Runtime enforcement
Compliance enforced while the work runsOn every step, every time.
The FCC SIM swap and port-out rules and CPNI authentication are enforced on every request, while it runs. A step that fails a control does not run, and every run produces a Decision Trace and an Audit Trace.
Proof
Live in production.In weeks, not months.
AT&T runs close to 100 processes on Callvu, including SIM changes, port-outs, account takeover and activations.
AT&T Business deployed a secure payment workflow to 55,000 agents in 5 weeks.
Questions
What buyers ask next,answered plainly.
Does Callvu replace our fraud tools?
No. Callvu runs the process and calls your existing checks as steps, so they run every time, in every channel.
Does it work for MVNOs?
Yes. Callvu works with the BSS and billing platforms carriers run today, including API-first cloud BSS for MVNOs.
How fast can we go live?
Weeks. Callvu builds the process for you.
Bring the process that costs you most.
We build it, train your team and stay with you through launch. You are live in weeks.