Pet travel booking

How do we confirm a pet travel booking only when the health certificates and the destination's import rules are checked and complete?

Treat the pet booking as a requirements list with the destination's clock. When a pet is booked to travel (in the cabin, as checked baggage or as cargo), Callvu classifies the requirements from the destination and transit import rules, the carrier's pet policy and the itinerary (the microchip, the rabies vaccination and its timing after the chip, the titer test and its waiting period for some countries, the health certificate within the issuing window and endorsed by the authority where required, the import permit, the parasite treatments with their timing, the crate standard, the breed and the temperature restrictions, the quarantine arrangements), sends the owner the list with the deadlines on their phone, chases each document from the owner and the veterinarian through links, reads and checks each against the rule and the dates, puts an exception to the carrier's or the agency's pet desk in the Decision Desk, holds the booking as pending until the list is complete, and writes the confirmed booking with the documents to the booking system.

In scopeComplex: multi-party handoffsCallvu moves: chase and verify, decide, write back

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Last updated November 7, 2026.

The problem today

The dog had the vaccination but not the titer test, and the waiting period meant the move was three months late.

Today, without Callvu

Moving a pet across borders is a sequence with waiting periods: a microchip, then a rabies vaccination, then for some destinations a blood test and a wait of months, then a health certificate issued and endorsed inside a narrow window before travel, plus a permit, parasite treatments on a schedule, and a crate that meets the standard. Owners discover the sequence too late; agents confirm bookings they cannot deliver; the pet is refused at check-in or quarantined on arrival.

The rules are published by the destination's veterinary authority and the carrier, with exact timings. Classified at booking into a dated list, with each document chased from the owner and the veterinarian and checked against the rule and the dates, the booking can be held pending until it is complete and confirmed only when the pet can actually travel.

A booking confirmed on a complete list is a pet that arrives.

How it runs

From the requestto the system of record.

A pet is added to a booking or a pet transport is requested. Callvu classifies the requirements and holds the booking as pending.

Owner: Receives the list and the deadlines, uploads the documents, and arranges the vet visits.
Veterinarian: Issues the vaccination records and the health certificate through a link, and obtains the authority's endorsement where required.
Pet desk: Decides exceptions in the Decision Desk.
Callvu: Classifies, lists, chases, reads and checks, routes, holds and confirms.

Classify the requirements
The destination and the transit points' import rules, the carrier's pet policy (cabin, checked or cargo, the breed and temperature restrictions, the crate standard, the booking limits per flight) and the pet's species, breed and age classify the requirements with their timings: the microchip before the vaccination, the rabies vaccination and its validity, the titer test and the waiting period where required, the health certificate's issuing window and the endorsement, the import permit, the parasite treatments, the quarantine booking; each becomes a dated task counted back from travel.
Chase and verify
The owner receives the list with the deadlines on their phone and uploads what they hold; the veterinarian receives the certificate and record requests through a link with the destination's form and the timing; each document is read and checked (the microchip number across documents, the vaccination date after the chip and within validity, the titer result and the wait elapsed, the certificate issued within the window and endorsed, the treatments within their windows, the permit's validity); a failing document is returned with the specifics and the outstanding items are chased.
Decide
A complete, compliant list confirms by rule; an exception (a waiting period that cannot be met by the travel date, a breed or a temperature restriction, a certificate outside the window, a transit country with a rule the itinerary cannot meet) goes to the pet desk in the Decision Desk with the list and only the allowed outcomes (change the travel date or the routing, change the carriage type, or decline with the reason).
Confirm and write back
The booking is confirmed only when the list is complete, the documents and the checks are written to the booking system, the system of record, the carrier's pet request is confirmed on the reservation, and the owner receives the confirmation with the documents to carry and the check-in instructions.

Where it ends: The pet's booking was confirmed only when every requirement of the destination and the carrier was met and checked, with the owner and the vet working from a dated list, and the booking holds the documents the check-in and the border will ask for. The Decision Trace shows the requirements, the checks and any decision; the Audit Trace shows the uploads, the chases and the confirmation.

Runtime enforcement

What is enforcedwhile the work runs.

The regulations preloaded in Callvu Studio and the bank's own policies, applied as steps that run, not lines in a binder. A step that breaks a rule does not run, so a completed run was compliant.

Regulations

Destination import rules: Each country's veterinary authority sets the import conditions for pets: an ISO microchip implanted before the rabies vaccination, the vaccination's validity and the minimum days before entry, a rabies antibody titer test with a waiting period (for example three months in the EU for entries from unlisted countries and longer regimes in Australia, Japan and others), a health certificate issued by an accredited veterinarian within a set number of days and endorsed by the national authority, an import permit for some countries, parasite treatments within set windows, and quarantine on arrival where required; the classification applies the destination and the transit points.
Carrier pet policies and the IATA Live Animals Regulations: Carriers set whether a pet travels in the cabin, as checked baggage or as cargo by weight and route, breed restrictions (snub-nosed breeds), temperature embargoes, the crate requirements under the IATA Live Animals Regulations container standards, the number of animals per flight and the booking deadlines; the requirements list includes the carrier's rules.
Transit country rules and the US entry rules (the CDC dog import rules): Transit countries may impose their own documents even without leaving the airport, and the US requires a CDC dog import form, a microchip and a rabies vaccination documentation depending on the origin country's rabies status; the checks apply each rule on the itinerary.

Company policies

The booking is pending until the requirements list is complete; nothing is confirmed on a promise.
The list is dated from the destination's timings and the travel date, and shared with the owner and the vet.
Every document is checked against the rule and the dates on upload.
The booking system is the system of record for the documents and the confirmation.

Controls

Requirement classification by destination, transit, carrier and pet.
Dated task list.
Owner and veterinarian chases through links.
Document reading and date checks.
Decision Desk for exceptions.
Pending hold and confirmation with the booking write.

Clocks and deadlines

Travel date: Every requirement's deadline counted back from it, including the waiting periods.
Certificate window: The destination's days before entry within which the health certificate must be issued and endorsed.
Carrier booking deadline: The carrier's cut-off for the pet request on the reservation.

Documents and checks

The requirements list with dates
Each document as received and checked
Any decision
The confirmed booking and the owner's pack

In the Decision Trace

The requirements and their sources.
Each document's check.
Any decision and the person.

In the Audit Trace

Each upload and chase with time.
The confirmation and the write.

The handoff

Between the front doorand the back office.

The front door

The booking; the owner works from the list on their phone; the vet through a link.

The back office

The pet desk decides only exceptions; the carrier receives a confirmed request.

The Decision Desk

A waiting period that cannot be met, a breed or temperature restriction, a certificate outside the window or an unmeetable transit rule goes to the pet desk in the Decision Desk with the list and only change the date or routing, change the carriage type, or decline with the reason.

Proof

In scope.Proof at scale, not one process at a time.

The kind of process Callvu runs in production for customers in this industry. Ask for a reference on this exact process. The results below are the industry's published proof; each claim code links to its record on agents.callvu.com.

More than 1,000 processes are live across Callvu customers.

Across Callvu customers

Questions

What buyers ask next,answered plainly.

What does the owner receive?

A dated list of every requirement for the destination, the transit points and the carrier, with the deadlines counted back from travel, on their phone, plus the confirmation pack when the list is complete.

What is checked on the health certificate?

That it was issued by an accredited veterinarian within the destination's window, endorsed by the authority where required, and matches the microchip and the vaccination dates.

When is the booking confirmed?

Only when every requirement is met and checked; until then it is held pending, and an exception goes to the pet desk early enough to change the date or the routing.

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