Cruise pre-boarding check-in and health declaration

Guests

Each completes their part on their phone: documents, health declaration, emergency contact, onboard card, arrival time.

Lead booker

Sees every guest's status and can nudge the others.

Cruise line's guest desk

Decides document problems and health answers in the Decision Desk.

Callvu

Prefills, classifies, asks, reads, checks, chases, routes and writes.

1. 1

   Prefill and classify

   Each guest's record is prefilled from the booking and any profile; the sailing's itinerary classifies the requirements: the identity document allowed (a passport for foreign ports, with the validity rule, or the alternatives a closed-loop itinerary accepts), the visas for the ports by nationality under the destination entry requirements, the line's and the ports' health declarations and vaccination requirements, the emergency contact, the onboard account card, the arrival window, the minors' guardian details, and any special assistance through its process.

2. 2

   Chase and verify per guest

   Each guest receives their own link; the passport or the identity document is photographed and read (the name, the number, the expiry and the nationality) and checked against the booking and the ports' rules; the visas are tracked through the entry requirements process; the health declaration is answered; the emergency contact is captured; the onboard account card is entered on a secure screen that keeps it out of the line's agents' hands; the arrival window is chosen from the terminal's slots; each outstanding item is chased on a schedule counted back from the line's cut-off, and the lead booker sees every guest's status.

3. 3

   Decide

   A complete guest proceeds by rule; a document that fails (an expiry inside the ports' rule, a name mismatch, a missing visa close to sailing), a health answer the line's policy flags, or a minor without the guardian documents goes to the line's guest desk in the Decision Desk with the record and only the allowed outcomes (accept with the alternative document, require a correction, refer to the medical desk, or deny boarding with the notice and the refund rule).

4. 4

   Write back

   The completed check-in (the documents, the declarations, the contacts, the card token, the arrival window, the luggage tags) is written to the reservation in the booking system, the system of record, the boarding pass is issued, and the terminal's list shows each guest as checked in so boarding is a scan.

Where it ends: Every guest completed their own check-in on their phone weeks before sailing, the documents were checked against the ports' rules, the exceptions were decided by the line, and the reservation held everything the terminal needed. The Decision Trace shows the requirements per guest, the checks and the decisions; the Audit Trace shows each guest's steps and the write.