Appraisal copy delivery and waiver

How do we deliver the appraisal copy to the borrower on time, or capture a valid timing waiver, and record it in the loan file?

Tie the copy to the appraisal's arrival. When the appraisal or any valuation is completed, Callvu delivers a copy to the borrower promptly and no later than three business days before consummation, by the consented method, records the delivery; where the borrower waives the timing, it captures the waiver at least three business days before consummation on a process-controlled screen and still delivers the copy at or before consummation; and it writes the delivery and any waiver to the loan file.

In scopeSimpleCallvu moves: chase and verify, write back

Talk to an expert Try it in the sandbox

Last updated November 7, 2026.

The problem today

The appraisal came in, the processor filed it, and the borrower saw it at closing.

Today, without Callvu

Reg B requires the lender to provide the applicant a copy of any appraisal or written valuation developed in connection with a first-lien dwelling-secured application, promptly upon completion and no later than three business days before consummation. The processor files the report and moves on. The borrower sees it at the table. The file shows a delivery date equal to the closing date.

The waiver is often misunderstood: the applicant may waive the three-day timing, but only at least three business days before consummation, and the lender must still provide the copy at or before consummation. A waiver signed at closing is not a waiver.

The appraisal's arrival is an event the process already sees. The delivery should follow it.

How it runs

From the requestto the system of record.

An appraisal or other written valuation (an automated valuation, a desk review) is completed on a first-lien dwelling-secured loan. Callvu opens the delivery step.

Borrower: Receives the copy by the consented method, or chooses to waive the timing on a secure screen in time.
Processor: Sees the delivery status; no longer sends the copy by hand.
Callvu: Delivers on completion, computes the deadline, captures a valid waiver, and records.

Classify the valuation
Each completed valuation (the appraisal, a revision, an automated valuation, a review) is classified as covered; the deadline is computed from the scheduled consummation date under the general business-day definition.
Chase and verify delivery
The copy is delivered promptly upon completion by the consented method with the time recorded; receipt is captured. A revised appraisal is delivered again. The notice of the right to the copy was given within three business days of the application in the initial package.
Waiver, where chosen
If the borrower chooses to waive the three-day timing, the waiver is captured on a process-controlled screen at least three business days before consummation; a waiver attempted later is refused by rule. The copy is still delivered at or before consummation.
Write back
Each delivery, its time, the receipt and any waiver are written to the loan file in the LOS, and closing is held if a covered valuation has not been delivered inside the deadline without a valid waiver.

Where it ends: Every valuation reached the borrower promptly and inside the deadline, or under a valid waiver with the copy at or before consummation, and the loan file shows it. The Decision Trace shows the classification, the deadline and any waiver's timing; the Audit Trace shows each delivery.

Runtime enforcement

What is enforcedwhile the work runs.

The regulations preloaded in Callvu Studio and the bank's own policies, applied as steps that run, not lines in a binder. A step that breaks a rule does not run, so a completed run was compliant.

Regulations

ECOA (Reg B, 12 CFR 1002.14): For an application for credit to be secured by a first lien on a dwelling, the creditor provides a copy of all appraisals and other written valuations promptly upon completion, or three business days before consummation (or account opening), whichever is earlier; the applicant may waive the timing requirement at least three business days before consummation, in which case the copy is provided at or before consummation; the notice of the right to receive a copy is given within three business days of the application; and the creditor may not charge for the copy (though it may charge a reasonable fee for the appraisal itself).
Appraisal independence (Reg Z 12 CFR 1026.42) and the Interagency Appraisal and Evaluation Guidelines: The appraisal is ordered and reviewed independently of loan production; the delivered copy is the completed report.

Company policies

Every covered valuation is delivered on completion; revisions are delivered again.
A waiver is accepted only at least three business days before consummation, on a process-controlled screen, and the copy still goes at or before consummation.
Closing is held if a covered valuation was not delivered inside the deadline without a valid waiver.
The LOS loan file is the system of record.

Controls

Valuation classification on completion.
Deadline computation from the consummation date.
Delivery by the consented method with receipt.
Waiver timing enforced by rule.
Closing hold on a missed delivery.
Filing with times.

Clocks and deadlines

Appraisal copy (Reg B): Promptly upon completion and no later than three business days before consummation.
Waiver: At least three business days before consummation; the copy at or before consummation.
Notice of the right: Within three business days of the application.

Documents and checks

Each valuation as delivered, with time and method
The receipt
Any waiver with its timing
The notice of the right to a copy from the initial package

In the Decision Trace

The classification of each valuation.
The deadline and the delivery timing.
The waiver's validity by timing.

In the Audit Trace

Each delivery and receipt.
The waiver event where there was one.
The closing hold or release.

The handoff

Between the front doorand the back office.

The front door

The valuation's completion in the appraisal order process; the borrower meets the copy in the consented channel.

The back office

The processor sees status and never sends the copy by hand; the closer sees the hold.

The Decision Desk

A valuation completed inside the three days before consummation without a waiver, which forces a date change or a waiver decision, goes to the closing team in the Decision Desk with the dates and only the allowed outcomes.

Proof

In scope.Proof at scale, not one process at a time.

The kind of process Callvu runs in production for customers in this industry. Ask for a reference on this exact process. The results below are the industry's published proof; each claim code links to its record on agents.callvu.com.

Bank Leumi runs its home lending workflows on Callvu.

MTG-01

Community Bank of Mississippi runs TRID loans on Callvu.

MTG-02

More than 1,000 processes are live across Callvu customers.

Across Callvu customers

Questions

What buyers ask next,answered plainly.

When must the borrower get the appraisal?

Promptly upon completion and no later than three business days before consummation. Callvu delivers it on completion and computes the deadline.

Can the borrower waive the timing?

Only at least three business days before consummation, on a process-controlled screen; a later waiver is refused. The copy still goes at or before consummation.

Does a revised appraisal need to be sent again?

Yes. Every completed valuation is covered and delivered.

Related processes

Appraisal order and review Closing scheduling Initial disclosure package Try it in the sandbox All home lending processes

Bring this process, or the one that costs you most.

We build it against your policies and your systems, train your team and stay with you through launch. You are live in weeks.