Questions buyers ask · Utilities
How do utilities prevent disconnections while a medical hold applies?
Wrongful disconnections happen when shutoff lists are worked by hand and medical certificates sit in another system. Callvu checks every account before a disconnection step can run: if a medical hold, an assistance pledge or a seasonal protection applies, the disconnection is blocked with the reason recorded, and the customer is offered a payment arrangement instead.
The problem today
Why it happens
State rules protect customers with a medical certificate on file, a pending assistance pledge, or during winter and heat periods. But the shutoff list, the certificate and the pledge live in different systems. Notices go out late or without the required wording, and someone has to remember the rule.
How it works
How Callvu runs the shutoff listFive moves, one process.
Every account checked first
Before anything runs, the six evaluators check the account against your PUC rules and your own policies.
Blocked with the reason
If a protection applies, the disconnection does not run, and the hold is recorded with its expiry date.
A payment arrangement offered
The customer can accept an arrangement on a secure screen, written to billing in one flow.
Notices on the state clock
Required notices go out on time, with the required wording.
On the record
Every decision is written to customer information and billing.
Runtime enforcement
Compliance enforced while the work runsOn every step, every time.
State PUC disconnection rules are enforced at runtime, while the work runs, not checked after. A step that fails a control does not run. Every run produces a Decision Trace and an Audit Trace.
Proof
Live in production.In weeks, not months.
PSEG Long Island runs start, stop and move service on Callvu, live in 4 weeks.
Questions
What buyers ask next,answered plainly.
Can agencies submit assistance pledges directly?
Yes. Agencies submit on their own link, and the account is protected the moment the pledge arrives.
Which billing systems does Callvu work with?
Callvu integrates with the customer information and billing systems utilities run today, plus meter data, field service and collections, by API and webhook.
Who builds it?
Callvu builds it, trains your team and stays with you through launch and ongoing management.
Bring the process that costs you most.
We build it, train your team and stay with you through launch. You are live in weeks.