Questions buyers ask · Banking and credit unions
How can a bank chase missing borrower documents automatically?
Document chasing becomes automatic when the process knows what a complete file looks like and asks each party for only what is missing. Callvu requests every missing item from the borrower or the outside party on a clock, reads it on arrival, checks it against what the loan type needs, including the right form, signatures and dates, and moves the file only when it is complete.
The problem today
Why chasing eats the week
Conditions and post-close items live in spreadsheets and email reminders. A loan officer or processor sends a request, waits, checks the inbox, finds the wrong form, and sends another. Insurance certificates, financials and covenant items repeat the cycle after closing. Nobody owns the chase, so files stall and the borrower hears about a missing item days late.
How it works
How Callvu runs the chaseFive moves, one process.
A complete file, defined
For each loan type, Callvu holds the list of required documents and fields.
Only what is missing
Each party gets a link asking for their items, prefilled from what you already know.
Read and checked on arrival
Documents are read as they arrive and checked against the case: the right form, signatures and timestamps.
Reminders until done
Requests repeat automatically and stop the moment the item is in. Cases still waiting near their deadline go to someone who can act.
Written back
The complete file goes to the loan system and the core, with every item and its evidence.
Runtime enforcement
Compliance enforced while the work runsOn every step, every time.
Clocks such as the Reg B 30-day notice on incomplete applications are tracked from receipt. Every control is enforced on every step, and every run carries a Decision Trace and an Audit Trace.
Proof
Live in production.In weeks, not months.
Bank Leumi digitized every loan application and servicing workflow in six months, with loan decisions more than a week faster and 77% fewer data errors.
Community Bank of Mississippi runs loan operations and credit administration processes on Callvu.
Questions
What buyers ask next,answered plainly.
Can outside parties such as insurance agents or attorneys respond?
Yes. Outside parties open the request from a link sent by email or text and need no account.
What happens when a document is wrong?
The check fails on arrival and the party is asked again for the right item. The file does not move until it passes.
Do borrowers need to download an app?
No. They complete their part on a secure screen from the link.
Bring the process that costs you most.
We build it, train your team and stay with you through launch. You are live in weeks.