Questions buyers ask · Healthcare
How do providers meet the No Surprises Act good faith estimate deadlines?
For uninsured or self-pay patients, the No Surprises Act requires a good faith estimate within 1 business day when a service is scheduled 3 to 9 business days out, and within 3 business days when it is scheduled 10 or more business days out or when the patient asks. Callvu starts the clock at scheduling, assembles the estimate and records delivery.
The problem today
Why estimates go out late
The clock starts at scheduling or at the patient's request, but the estimate needs items from more than one place: the scheduled service, expected codes and charges, and any co-provider or facility involved. Pulling that together by hand takes longer than a business day. If the final bill is $400 or more above the estimate, the patient can dispute it.
How it works
How Callvu runs a good faith estimateFive moves, one process.
The clock starts at scheduling
Self-pay or uninsured status is confirmed, and the due date is set by how far out the service is.
Complete before it moves
Services, codes and expected charges are gathered, including those from co-providers and facilities.
Reviewed where it needs to be
Estimates that need a person go to the Decision Desk with the full record.
Delivered and acknowledged
The patient receives the estimate on a secure screen or in writing, with delivery recorded.
On the record
The estimate and its delivery date are kept for six years, as the rule requires.
Runtime enforcement
Compliance enforced while the work runsOn every step, every time.
Callvu checks every regulation and your own policies on every step while the work runs. A step that fails a control does not run. Every run produces a Decision Trace and an Audit Trace, pushed in real time to your GRC system, so the examiner sees the record of what happened, not a reconstruction.
Proof
Live in production.In weeks, not months.
More than 100,000 agents work on the Callvu platform, and more than 1,000 processes are live across customers.
Questions
What buyers ask next,answered plainly.
Can the request come from our patient portal or chatbot?
Yes. Any door, including your own AI agent, starts the same governed process.
Does Callvu replace our scheduling or billing system?
No. Callvu runs the estimate process around them and writes the result back by API.
How long does it take to go live?
Weeks. Callvu builds the process for you.
Bring the process that costs you most.
We build it, train your team and stay with you through launch. You are live in weeks.