Questions buyers ask · Banking and credit unions
How do credit unions stop re-keying loan data into the core?
Re-keying stops when one process carries the loan from the member's application to the core, instead of people copying data between the application, the loan system and the core. Callvu runs that process: it prefills from what the core and CRM already know, checks every document and field before the file moves, routes decisions to a named owner and writes the result back to the loan system and the core by API, with every control enforced while the work runs.
The problem today
Why re-keying happens
Most credit unions have a digital front door for loans. The trouble is behind it. The application arrives in one system, the loan is worked in another and the account lives in the core. Each handoff between them is a person reading one screen and typing into another. Incomplete applications stall because nobody owns chasing the member, conditions are tracked in spreadsheets, and every manual entry is a chance for an error the examiner finds later.
How it works
How Callvu removes itFive moves, one process.
Callvu is the Completion and Compliance Layer between your front doors and your systems of record. For each loan it runs five moves:
Prefill
Callvu reads what the core and CRM already know, so the member only answers what is missing.
Classify
The request becomes a unit of work with a type, a skill, an effort and a due date the moment it lands, so loan operations can plan from day one.
Chase and verify
Missing items are requested from the member or the outside party on a clock, read on arrival and checked against what the loan type needs.
Decide
Approvals go to the lender, credit or committee in the Decision Desk, each with a named owner and the full case history.
Write back
The complete loan is written to the loan system and the core by API. Nobody types it twice.
Runtime enforcement
Compliance enforced while the work runsOn every step, every time.
Every regulation and policy is checked on every step, not after the fact. The Reg B 30-day clock on incomplete applications is tracked from receipt, a step that fails a control does not run, and every run produces a Decision Trace and an Audit Trace, pushed in real time to your GRC system. Exam evidence is produced as the work happens, not rebuilt later.
Proof
Live in production.In weeks, not months.
Community Bank of Mississippi runs back-office processes on Callvu across loan ops, credit admin, deposit ops, treasury, IT, information security and HR, with about 58 processes projected in its bank-wide program.
Bank Leumi digitized every loan application and servicing workflow in six months, with loan decisions more than a week faster and 77% fewer data errors.
Questions
What buyers ask next,answered plainly.
Do we have to replace our loan origination system or core?
No. Callvu runs on top of the systems you have and connects to them by API and webhook, including cores such as Fiserv, FIS, Jack Henry, Corelation (KeyStone), CSI and Finastra.
Who builds the process?
Callvu does. We build it, train your team and stay with you through launch and the ongoing management of your processes. You are live in weeks.
How do we know what manual loan work costs us today?
The Cost of Doing Nothing estimator uses your own volumes and costs and shows its formula.
Bring the process that costs you most.
We build it, train your team and stay with you through launch. You are live in weeks.