Questions buyers ask · Banking and credit unions
How do banks send unclaimed property due diligence letters on time?
Before a dormant account is reported to the state, most states require a due diligence letter to the owner's last known address, usually 60 to 120 days before the report and often only above a dollar threshold such as $50. Callvu tracks each account's dormancy and state, sends the letter in the right window, records the response and reactivates or reports the account.
The problem today
Why letters are missed
Dormancy periods, letter windows and thresholds differ by state and by property type, and the owner's state can differ from the branch's. The dormant list comes out of the core once a year, the letters are mailed in a batch, and responses come back by mail, phone and branch visit. A response that never reaches the account means property reported that should have stayed with the customer.
How it works
How Callvu runs due diligenceFive moves, one process.
Every account placed in its state's rule
Owner state, property type and balance select the dormancy period, the letter window and the threshold.
Letters in the window
Each letter goes out inside its state's window, by mail or secure link.
Responses from any door
An owner who replies by mail, phone, branch or online is verified once and the account is reactivated.
Exceptions to a person
Unclear ownership or returned mail goes to the Decision Desk with the full record.
On the record
Letters, responses and the final report are written back to the core.
Runtime enforcement
Compliance enforced while the work runsOn every step, every time.
Callvu checks every regulation and your own policies on every step while the work runs. A step that fails a control does not run. Every run produces a Decision Trace and an Audit Trace, pushed in real time to your GRC system, so the examiner sees the record of what happened, not a reconstruction.
Proof
Live in production.In weeks, not months.
Community Bank of Mississippi runs back-office processes on Callvu across loan ops, credit admin, deposit ops, treasury, IT, information security and HR.
More than 100,000 agents work on the Callvu platform, and more than 1,000 processes are live across customers.
Questions
What buyers ask next,answered plainly.
Can owners respond online?
Yes. The letter carries a secure link; the owner verifies identity and confirms the account on a screen the process controls.
Does Callvu file the state report?
Callvu prepares the report data from the process record and hands it to your reporting tool or team. It does not replace your escheatment software.
How long does it take to go live?
Weeks. Callvu builds the process for you.
Bring the process that costs you most.
We build it, train your team and stay with you through launch. You are live in weeks.