Dormant account and escheatment outreach
How do we run dormancy and escheatment so owners are contacted on time, responses reactivate the account, and the state report is right?
Run escheatment as a process that starts on the dormancy clock, not at the annual report. Callvu flags each account when it reaches the state's inactivity trigger, sends the due diligence notice in the period the state requires, records any owner contact that reactivates the account, routes the ones that need a decision, and produces the state report and the remittance from the accounts that stayed unclaimed, with the evidence of every notice.
In scopeComplex: multi-party handoffsCallvu moves: chase and verify, classify, write back
Last updated November 6, 2026.
The problem today
The escheat report is built in October from a spreadsheet, and the due diligence letters went out late.
Each autumn, operations pulls the accounts with no activity for the state's period, prints due diligence letters, and waits. The letters go to the last address, which for a dormant account is often wrong. Some owners call the branch and are reactivated in the core but not removed from the spreadsheet. The report goes to the state with accounts that were not unclaimed, and misses the ones a different system held.
Each state's unclaimed property law sets its own dormancy period by property type, its own due diligence notice window and content, its own report date and its own remittance. The owner's contact with the bank (a login, a deposit, a letter) restarts the clock, and a bank that cannot show the contact escheats property it should have kept. Reporting late, or reporting property that was not abandoned, both carry penalties.
Dormancy is also a fraud window: a dormant account is a target, and the bank's own controls on dormant accounts (transaction restrictions, dual control on reactivation) are what the examiner checks.
How it runs
From the requestto the system of record.
Callvu flags an account the day it reaches the inactivity period the state's law and the bank's policy set for its property type, and opens a dormancy case. The case runs until the owner responds or the property is remitted.
- Customer
- Receives the due diligence notice, and by responding, logging in or transacting, reactivates the account.
- Deposit operations
- Reviews reactivations the policy places under dual control and the accounts with special handling in the Decision Desk.
- Compliance
- Approves the state report and the remittance, and sees the evidence of every notice.
- Callvu
- Flags on the clock, sends notices, records contact, routes decisions, and produces the report and remittance.
Flag on the dormancy clock
For each account, the state of the owner's last known address sets the dormancy period by property type (checking, savings, certificates, safe deposit contents, uncashed official checks). Callvu flags the account when it reaches the inactivity trigger and applies the bank's dormant-account controls.
Chase and verify the owner
The due diligence notice, with the content the state requires, is sent in the state's window before the report (for example, not less than 60 nor more than 180 days before, in many states) to the last known address and, where the bank holds consent, electronically. Returned mail is recorded. Any owner contact (a reply, a login, a transaction, a response to the notice) is recorded and reactivates the account, which restarts the clock.
Classify and decide
Accounts are classified for the report: reactivated (removed), unclaimed (reported), or needing a decision (a deceased owner, a legal hold, a reactivation under dual control, a property type with special rules). The decisions run in the Decision Desk with the allowed outcomes.
Write back and report
Reactivations are written to the core with the contact evidence. For the rest, Callvu produces the state report in the state's format with the owner, property and notice evidence, and the remittance, and writes the escheated status to the core with the report reference, so a later owner claim can be answered.
Where it ends: Every dormant account was noticed on time, every owner contact is recorded and reactivated the account, and the state report and remittance match the accounts that stayed unclaimed, with the evidence attached. The Decision Trace shows the periods and classifications; the Audit Trace shows every notice and contact.
Runtime enforcement
What is enforcedwhile the work runs.
The regulations preloaded in Callvu Studio and the bank's own policies, applied as steps that run, not lines in a binder. A step that breaks a rule does not run, so a completed run was compliant.
The handoff
Between the front doorand the back office.
The front door
The dormancy clock is the front door. The owner meets the process in the notice and can reactivate from any channel.
The back office
Deposit operations handles reactivations under dual control and special cases; compliance approves a report built from the record, not from a spreadsheet.
The Decision Desk
- A deceased owner, a legal hold, a reactivation under dual control, or a property type with special rules goes to deposit operations in the Decision Desk with the account and only the allowed outcomes.
- The state report and remittance go to compliance for approval with the evidence attached.
Proof
In scope.Proof at scale, not one process at a time.
The kind of process Callvu runs in production for customers in this industry. Ask for a reference on this exact process. The results below are the industry's published proof; each claim code links to its record on agents.callvu.com.
Questions
What buyers ask next,answered plainly.
What counts as owner contact?
What the state's statute recognizes: a transaction, a written or electronic communication, a login, a response to the notice. Callvu records the contact and its evidence and reactivates the account.
When is the due diligence notice sent?
In the state's window before the report date, computed per account from the state of the owner's address, with returned mail recorded.
How is the report built?
From the case record, in the state's format, with the owner, property and notice evidence, and approved by compliance before it is filed with the remittance.
What if an owner claims the money later?
The core carries the escheated status with the report reference, so the bank can point the owner to the state and show the notice it sent.
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