Budget billing enrollment

How do we enroll a customer in budget billing with eligibility checked, the levelized amount shown and accepted, and the plan written to billing?

Compute the plan from the account's history and let the customer accept it on a screen. Callvu prefills the account (the usage and billing history, the balance, the rate, the eligibility conditions in the tariff), checks eligibility by rule (an account in good standing or within the tariff's allowance, enough history or an estimate for a new premise, no exclusions), computes the levelized monthly amount under the tariff's method with the review and true-up rules, shows the customer the amount, the review schedule and what happens at settlement in plain terms, captures the acceptance, routes an ineligible account that asks for an exception to the billing desk in the Decision Desk, and writes the plan with its start bill and review dates to the billing system.

In scopeSimpleCallvu moves: prefill, decide, write back

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Last updated November 7, 2026.

The problem today

The customer thought the budget amount was the bill, and the settlement month arrived with a balance nobody had explained.

Today, without Callvu

Budget billing smooths the seasonal swings of a utility bill, and its disappointments are predictable: a customer enrolled by an agent without the explanation that the amount is reviewed and trued up, a plan started on an account in arrears the tariff excludes, a levelized amount computed from a partial year, a settlement month that produces a shock and a complaint to the commission.

The tariff sets the plan: who is eligible, how the amount is computed (twelve months of usage at current rates, or an estimate for a new premise), when it is reviewed and adjusted, how the true-up is settled, and what removes a customer from the plan. The amount is a computation on the account's history; the explanation is the customer's right; the acceptance is the record.

A budget plan accepted with the review and true-up understood is a plan that survives its settlement month.

How it runs

From the requestto the system of record.

A customer asks to enroll in budget billing, or an eligible customer accepts an offer, online, in the app, by call or through an AI assistant. Callvu identifies them and opens the enrollment.

Customer: Sees the amount and the terms and accepts on a screen.
Agent: Sends the link on a call and sees status.
Billing desk: Decides exceptions in the Decision Desk.
Callvu: Prefills, checks eligibility, computes, presents, captures acceptance, routes and writes.

Prefill and check eligibility
The account's usage and billing history, the balance and arrears, the rate schedule, the premise's history where the customer is new, and the tariff's eligibility conditions are prefilled; eligibility is classified by rule: in good standing or within the arrears allowance, enough history or an estimate basis, no exclusion (a prior removal within the period, a disputed bill).
Compute and present
The levelized monthly amount is computed under the tariff's method (the trailing twelve months of usage at current rates divided by twelve, or the premise estimate), with the review schedule (quarterly or at the tariff's interval), the adjustment rule and the true-up at settlement; the customer sees the amount, the start bill, how the plan is reviewed and adjusted, what the settlement month means and how to leave the plan, in plain terms.
Decide
An eligible customer who accepts enrolls by rule; an ineligible customer asking for an exception (arrears above the allowance, a prior removal) or a computation outside tolerance (a premise with no history and an estimate the rule flags) goes to the billing desk in the Decision Desk with the account and only the allowed outcomes (enroll, enroll with a condition such as an arrangement for the arrears, or decline with the reason).
Write back
The plan with its amount, start bill, review dates and settlement rules is written to the billing system, the customer receives the confirmation with the terms, the reviews run on the schedule with the adjusted amount noticed before it applies, and a removal under the tariff's rules (missed payments, a request) is applied with the settlement.

Where it ends: The customer enrolled on an eligible account with an amount computed from the history, understood the review and the true-up, and the billing system runs the plan with its reviews. The Decision Trace shows the eligibility check, the computation and any decision; the Audit Trace shows the presentation, the acceptance and the write.

Runtime enforcement

What is enforcedwhile the work runs.

The regulations preloaded in Callvu Studio and the bank's own policies, applied as steps that run, not lines in a binder. A step that breaks a rule does not run, so a completed run was compliant.

Regulations

State commission tariff rules: The utility's tariff and the commission's billing rules set the budget or levelized billing plan: the eligibility (usually a residential account in good standing, or with arrears within an allowance or under an arrangement), the computation method and the basis (trailing usage at current rates, or an estimate for a premise without history), the periodic review and the adjustment notice, the true-up or settlement at the plan anniversary, and the removal conditions; some commissions require the plan to be offered to all residential customers and the terms disclosed in writing.
State commission billing and notice rules: An adjustment to the levelized amount must be noticed on the bill or separately before it applies, and the settlement balance is billed under the normal payment terms with the arrangement options the rules provide for a large true-up.
Consumer protection on plain language disclosures: The commission's customer rights rules require the terms of optional billing plans to be explained clearly, and a complaint about an unexplained true-up is tested against the disclosure the customer accepted.

Company policies

Eligibility is classified by rule from the tariff; exceptions are the billing desk's.
The amount is computed from the account's history under the tariff's method, never an agent's estimate.
The review and the true-up are explained and accepted before the plan starts.
The billing system is the system of record for the plan, the reviews and the settlement.

Controls

Account and history prefill.
Eligibility classification by tariff.
Levelized amount computation with the review and true-up rules.
Plain-terms presentation and acceptance capture.
Decision Desk for exceptions.
Billing write with scheduled reviews and adjustment notices.

Clocks and deadlines

Start bill: The next bill after enrollment, shown to the customer.
Review: At the tariff's interval, with the adjusted amount noticed before it applies.
Settlement: At the plan anniversary, with the true-up billed under the payment terms.

Documents and checks

The history and the eligibility check
The computation and the terms as shown
The acceptance
Any decision
The billing system plan record and the review notices

In the Decision Trace

The eligibility classification.
The computation and its basis.
Any decision and the person.

In the Audit Trace

The presentation and the acceptance with time.
The write.
Each review and adjustment notice.

The handoff

Between the front doorand the back office.

The front door

The website, the app, a call with a link or an AI assistant; the customer accepts on a screen.

The back office

The billing desk decides only exceptions; billing runs the plan and the reviews from the record.

The Decision Desk

An ineligible account asking for an exception or a computation outside tolerance goes to the billing desk in the Decision Desk with the account and only enroll, enroll with a condition, or decline with the reason.

Proof

In scope.Proof at scale, not one process at a time.

The kind of process Callvu runs in production for customers in this industry. Ask for a reference on this exact process. The results below are the industry's published proof; each claim code links to its record on agents.callvu.com.

More than 1,000 processes are live across Callvu customers.

Across Callvu customers

PSEG Long Island runs start, stop and move service on Callvu, live in 4 weeks.

Across Callvu customers

Questions

What buyers ask next,answered plainly.

How is the amount computed?

Under the tariff's method from the account's history: the trailing twelve months of usage at current rates divided by twelve, or a premise estimate where there is no history, with the review and true-up rules applied.

What does the customer accept?

The amount, the start bill, the review schedule and adjustment rule, the settlement at the anniversary and how to leave the plan, in plain terms, before the plan starts.

Can a customer in arrears enroll?

Within the tariff's allowance, or with an arrangement for the arrears as a condition decided by the billing desk; otherwise the rule declines with the reason.

Related processes

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