Business account opening

How do we open business accounts with beneficial owners, signers and resolutions collected once instead of over email?

Treat the business account opening as one case with several parties. Callvu identifies the entity, collects the formation documents, the beneficial ownership certification and each signer's identification, chases each person for only what they owe, routes the BSA review, and writes the account, the owners and the signers to the core once. Live at Bank Leumi, under national rules outside the US.

Live at Bank LeumiComplex: multi-party handoffsCallvu moves: prefill, classify, chase and verify, decide, write back

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Last updated November 6, 2026.

The problem today

The entity's file is assembled from six emails, and the beneficial owner certification is the last one to arrive.

Today, without Callvu

A banker opens a business account by email: articles of organization from the owner, a resolution from the secretary, a driver's license from each signer, a beneficial ownership form that comes back half filled. The banker keys the entity into the core, deposit operations keys the signers, and the BSA team receives a scanned bundle to review after the account is already open.

The CDD rule requires the bank to identify and verify each beneficial owner (every individual with 25 percent or more of the equity, and one individual with significant control) at the time the account is opened, with a certification from the person opening it. CIP applies to the entity and, under most banks' policies, to every signer. A certification that arrives after opening, or a signer whose identification was never verified, is a finding.

Nobody owns the chase. The owner is asked twice for the same document, the signer who travels is never reached, and the account sits half open while the business waits to run payroll from it.

How it runs

From the requestto the system of record.

A business owner starts with a banker or online. Callvu opens one case for the entity, identifies the people who will have to act (owners, signers, the person certifying beneficial ownership), and contacts each of them directly.

Business owner: Provides the entity information, the formation documents and the beneficial ownership certification, and signs.
Banker: Starts the case, sees the whole file as it fills, and answers the applicant's questions without retyping anything.
Deposit operations: Reviews exceptions and sees every booked account with its signers and file.
BSA team: Reviews the beneficial ownership and risk rating where policy requires a review before the account is opened.
Callvu: Classifies the entity, sets the required items, chases each party, verifies, routes the review, and writes to the core and the BSA system.

Prefill and classify the entity
Callvu reads what the bank already holds on the business or its principals and prefills it. The entity type (corporation, LLC, partnership, sole proprietorship, nonprofit) decides the formation documents required, whether beneficial ownership applies, and who may sign the resolution.
Beneficial ownership certification
The person opening the account completes the certification: each individual with 25 percent or more of the equity and one individual with significant control, with name, date of birth, address and identification number for each. Exempt entity types skip the certification by rule, and the exemption is recorded.
Chase and verify each party
Each owner and each signer is asked, by email or text with a link, for only what they owe: an identification document and, for signers, their acceptance of the resolution. Each document is read and checked as it arrives. The case shows who has not answered and for how long.
Verify the entity and the people
The entity is verified against the formation documents and the state registry; each person's CIP data is verified and screened against the government lists. A mismatch becomes an exception on the case, not a silent gap.
Decide
A complete, verified case with a standard risk profile books automatically. A list hit, a high-risk business type or a verification exception routes to the BSA team or deposit operations in the Decision Desk with only the allowed outcomes.
Write back
The entity, the beneficial owners, the signers with their authorities, the certification, the resolution and the verification results are written to the core, the signature system and the BSA system once.

Where it ends: The account is open in the core with its signers and authorities, the beneficial owners are recorded in the BSA system with the certification, and every document and check is in the Audit Trace, with the reasons for each routing and decision in the Decision Trace.

Runtime enforcement

What is enforcedwhile the work runs.

The regulations preloaded in Callvu Studio and the bank's own policies, applied as steps that run, not lines in a binder. A step that breaks a rule does not run, so a completed run was compliant.

Regulations

US requirements shown. Bank Leumi runs this process under national rules outside the US; Callvu loads each market's rules as policies the same way.

Beneficial ownership (CDD rule, 31 CFR 1010.230): For a legal entity customer, the bank identifies and verifies each beneficial owner at the time a new account is opened: every individual who owns 25 percent or more of the equity (ownership prong) and one individual with significant responsibility to control the entity (control prong). The person opening the account certifies the information. Certain entity types are exempt, and the exemption must be determined and recorded.
CIP (31 CFR 1020.220): The entity is identified with its name, address and taxpayer identification number and verified through documents such as articles of incorporation or a business license, or non-documentary methods. The bank's CIP policy sets which individuals associated with the account (signers, owners) are identified and verified in the same way, and the records are kept five years after the account closes.
Ongoing customer due diligence (31 CFR 1020.210): The bank establishes a customer risk profile at opening, based on the nature and purpose of the account, and uses it for ongoing monitoring. The information collected here is the start of that profile and of the KYC refresh that follows.

Company policies

The required formation documents and the identification standard per entity type are set by the bank's deposit and BSA policies and applied by Callvu.
Every signer is identified and verified, not only the person opening the account.
A beneficial ownership certification must be complete and signed before the account is opened, unless the entity type is exempt and the exemption is recorded.
Businesses in types the BSA policy marks as higher risk route to the BSA team before opening.
The core is the system of record for the account and signers; the BSA system is the system of record for ownership and risk rating.

Controls

Entity classification that sets the required items and whether beneficial ownership applies.
Per-party chase: each owner and signer is asked only for what they owe, with the outstanding items and their age on the case.
Identification document capture and reading for every person, matched to the certification.
Entity verification against formation documents and the state registry.
Government list screening for the entity and each person.
Decision Desk routing for list hits, high-risk types and verification exceptions.
No write to the core until the certification and all signer identifications are complete.

Clocks and deadlines

Beneficial ownership at opening: The certification and the identification of each owner are complete before the account is opened.
CIP verification: Within a reasonable time after opening per the bank's CIP policy; open verifications are tracked until resolved.
Record retention: Identifying information five years after the account closes; verification records five years after they are made.

Documents and checks

Formation documents for the entity type (articles, operating agreement, partnership agreement, certificate of good standing)
Beneficial ownership certification with each owner's identifying information
Identification document for each beneficial owner and each signer
Corporate resolution or equivalent naming the signers and their authority
Taxpayer identification and the entity verification result
Government list screening results for the entity and each person

In the Decision Trace

The entity type and the rules it triggered, including any beneficial ownership exemption.
Each owner and signer, what was required of them, and the verification result.
The risk profile set at opening and whether it routed the case to the BSA team.
The Decision Desk outcome, who decided, and the safeguard applied.

In the Audit Trace

Every request sent to each party, when it was answered, and what was received.
Each document read and checked, with its result.
Who opened the case, who reviewed it, and when the account was created.
The writes to the core, the signature system and the BSA system, and what was written.

The handoff

Between the front doorand the back office.

The front door

The banker or the business owner starts the case; the other parties enter through links sent to them. Each person acts on their own phone, on process-controlled screens, and the banker sees the whole case fill.

The back office

Deposit operations and the BSA team receive a complete, verified case, not a scanned bundle. The account, signers and owners reach the core and the BSA system once.

The Decision Desk

A government list hit, a higher-risk business type or a verification exception goes to the BSA team in the Decision Desk with the entity, the owners, the results and only the outcomes policy allows.
A signer who has not responded is nudged by text or email until they act, and the case shows how long each item has waited.

Proof

Live at Bank Leumi.Published results only.

Each result is a published claim, with its code on agents.callvu.com, where its status, source and last verified date are kept.

Bank Leumi reached a 94% average completion rate.

BNK-16 · Customer-attested · verified 2026-11-02

Bank Leumi cut data errors by 77%.

BNK-03 · Customer-attested · verified 2026-11-02

Bank Leumi cut digital development timelines by 91%.

BNK-17 · Customer-attested · verified 2026-11-02

Questions

What buyers ask next,answered plainly.

Does each signer have to come into the branch?

No. Each signer receives a link, uploads their identification, accepts the resolution and signs on their own phone. The banker sees the case fill in real time.

How is the beneficial ownership certification enforced?

The account cannot be created until the certification is complete and signed, with each owner identified, unless the entity type is exempt and the exemption is recorded on the case.

What if an owner is on a government list?

The case goes to the BSA team in the Decision Desk with the hit and only the allowed outcomes. The account does not open until a person decides.

Where do the owners and the risk rating end up?

In the BSA system, which stays the system of record for ownership and risk. The account and signers go to the core and the signature system.

Does the business owner have to answer the same question twice?

No. Each party is asked only for what they owe, and what the bank already holds on the business or its principals is prefilled.

Related processes

Consumer deposit account opening KYC and CDD refresh Beneficial ownership certification update Compared with the alternatives Try it in the sandbox All banking and credit unions processes

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