Questions buyers ask · Utilities
How do utilities automate start, stop and move service?
Move requests break when phone and web check identity differently, deposits are handled outside the order and the final bill is not linked to the new account. Callvu runs one governed request from every door, verifies identity first, runs your deposit and credit rules inside the request, and writes the start, stop and transfer to customer information and billing together.
The problem today
Why moves create rework
A move is three changes: stop at one address, start at another and carry the balance. When they are handled separately, by different people and systems, balances get lost and customers call back. Each channel verifies identity its own way.
How it works
How Callvu runs a moveFive moves, one process.
One request from every door
Phone, web, visual IVR and agents start the same process.
Identity verified first
The same check, in every channel.
Deposit and credit rules inside
Decisions run as part of the request, not in another system.
Exceptions to a person
Anything outside the rules goes to an agent in the Decision Desk, with the full case.
Written together
Start, stop and transfer land in customer information and billing in one step.
Runtime enforcement
Compliance enforced while the work runsOn every step, every time.
Your PUC rules and your own policies are enforced on every step. Every run produces a Decision Trace and an Audit Trace.
Proof
Live in production.In weeks, not months.
PSEG Long Island runs start, stop and move service on Callvu from Visual IVR and agent collaboration, integrated with NICE CXone, live in 4 weeks.
Questions
What buyers ask next,answered plainly.
Can a move start from our IVR?
Yes. A phone menu can text the caller a link to complete the request, with a handoff to an agent if it fails.
Does Callvu replace our CIS?
No. It writes to your customer information and billing system by API.
How long does it take?
PSEG Long Island went live in 4 weeks.
Bring the process that costs you most.
We build it, train your team and stay with you through launch. You are live in weeks.