Questions buyers ask · AI compliance
How do you connect an AI agent to a system of record safely?
An AI agent should never write to a system of record directly. Callvu sits between them: the agent starts a governed process over MCP, a deterministic orchestrator runs every step and enforces every control before it runs, and only what the workflow allows is written back to the core, policy admin, EHR or billing system, with a Decision Trace and an Audit Trace for every run.
The problem today
Why a direct connection is risky
An AI agent with write access can hallucinate a value, skip a required step or invent one. Even with guardrails, it acts compliantly most of the time rather than every time. The system of record is the source of truth, and once bad data is in it, people spend days finding and fixing it.
How it works
How Callvu connects themFive moves, one process.
The agent starts, it does not run
Any AI agent can start a Callvu process over MCP.
Prefilled and checked
Callvu reads what the system of record already knows and verifies what the agent passed.
Every action evaluated
Six evaluators assess each action, and the orchestrator decides to execute, add safeguards, escalate or block.
Sensitive steps stay governed
Sensitive data never goes into the AI chat; must-not-skip steps stay on a screen the process controls.
Write back by API, as allowed
If the system is unavailable, the run retries, then stops and flags the case for a person.
Runtime enforcement
Compliance enforced while the work runsOn every step, every time.
Every regulation and company policy is checked on every step. Every run produces a Decision Trace and an Audit Trace, and audit evidence is immutable.
Proof
Live in production.In weeks, not months.
More than 100,000 agents work on the Callvu platform, and more than 1,000 processes are live across customers.
Questions
What buyers ask next,answered plainly.
Which systems of record does Callvu connect to?
Cores, loan origination and servicing, policy admin and claims, EHRs, telecom BSS and billing, CRM and GRC systems, by API and webhook.
Does this work with our own AI agent?
Yes. The same evaluation and enforcement apply to any agent.
What if the AI is unavailable?
The process keeps running. An evaluator that does not respond in time triggers a configurable fail-safe policy.
Bring the process that costs you most.
We build it, train your team and stay with you through launch. You are live in weeks.