Questions buyers ask · AI compliance
How do companies capture and prove TCPA consent?
The TCPA requires prior express written consent before marketing calls or texts that use an autodialer or prerecorded voice, and FCC rules require honoring a revocation, made by any reasonable means, within 10 business days. Callvu captures consent on a screen the process controls, records who agreed to what and when, and honors opt-outs on every channel.
The problem today
Why consent is hard to prove
Consent is collected on web forms, in calls, in chats and in branches, and each records it differently, if at all. An opt-out said to an agent may never reach the dialer. When a complaint arrives, the company has to show who agreed, to what wording, on which number and when, and that evidence is scattered. Each violation can cost $500, or $1,500 if willful.
How it works
How Callvu runs consentFive moves, one process.
Consent on a controlled screen
The customer agrees to the exact disclosure wording on a secure screen, whatever door they came through.
Recorded in full
Who agreed, the number, the wording, the time and the channel are stored together.
Opt-outs from any channel
A revocation by text, call, email or chat is captured once and applied everywhere.
On the clock
Opt-outs reach your dialing and messaging systems well inside the 10-business-day limit.
Proof on request
The full consent history for a number is available in one record when a complaint arrives.
Runtime enforcement
Compliance enforced while the work runsOn every step, every time.
Callvu checks every regulation and your own policies on every step while the work runs. A step that fails a control does not run. Every run produces a Decision Trace and an Audit Trace, pushed in real time to your GRC system, so the examiner sees the record of what happened, not a reconstruction.
Proof
Live in production.In weeks, not months.
More than 100,000 agents work on the Callvu platform, and more than 1,000 processes are live across customers.
Questions
What buyers ask next,answered plainly.
Can consent be captured inside a call or chat?
Yes. The agent or AI agent sends a secure link, the customer agrees on that screen, and the call or chat continues.
Does Callvu replace our dialer or messaging platform?
No. Callvu runs consent and opt-out around them and updates them by API.
How long does it take to go live?
Weeks. Callvu builds the process for you.
Bring the process that costs you most.
We build it, train your team and stay with you through launch. You are live in weeks.