Questions buyers ask · Insurance
How do insurers get complete claims at first notice of loss?
Claims arrive incomplete at first notice when each door collects something different and nothing enforces what must happen before the claim moves. Callvu runs one governed intake from every door, shows the customer only the questions that apply, requires consents such as medical consent before an injury claim moves, chases outside parties on a clock and lands the claim complete in the claims core with a work item, skill and due date for adjusters.
The problem today
Why claims are rebuilt by phone
A claim starts in an app, a chatbot, an agent's office or a connected car, and each captures different details. The police report, the medical consent or the right claim type is missing, so an adjuster rebuilds the claim on the phone. Other insurers, repair shops and passengers are chased by email, with no measured clock.
How it works
How Callvu runs first noticeFive moves, one process.
One claim from any door
App, agent, chatbot, connected car or your own AI start the same governed process, prefilled from policy admin.
Only the questions that apply
The claim type sets the questions, documents and consents.
Nothing incomplete moves
No injury claim moves without medical consent, and missing items are chased from third parties on a clock.
Adjusters plan from day one
Each claim lands with a work item, skill and due date.
Written to the claims core
The complete claim is written back by API.
Runtime enforcement
Compliance enforced while the work runsOn every step, every time.
Every regulation and your own policies are checked on every step. A step that fails a control does not run, and every run produces a Decision Trace and an Audit Trace, pushed in real time to your GRC and BI tools.
Proof
Live in production.In weeks, not months.
Phoenix Insurance put 100+ processes live in under 3 months and integrated all core systems in 4 weeks.
Phoenix Insurance has 40% fewer agent-led calls, 90%+ completion without human help and saves $3.5M+ a year in service costs.
Questions
What buyers ask next,answered plainly.
Our chatbot already takes claims. What does Callvu add?
The chatbot is a door. Callvu runs what happens after it: the required consents and documents, the chase and the write back, with every control enforced.
Does Callvu replace our claims system?
No. Callvu integrates with your policy admin, claims and billing systems by API and webhook and writes the result back.
How long does integration take?
At Phoenix Insurance, every core system was integrated in 4 weeks.
Bring the process that costs you most.
We build it, train your team and stay with you through launch. You are live in weeks.