Questions buyers ask · Banking and credit unions
How do banks and credit unions meet the Reg E dispute clock?
Reg E deadlines are missed when disputes arrive by phone, branch, app and email and sit in separate inboxes after the clock has started. Callvu takes every dispute into one process from any door, starts and tracks the Reg E clock from the first contact, collects what the case needs before it moves, and triggers provisional credit and notices on time, with every step in the Audit Trace.
The problem today
Why disputes miss the clock
The clock starts when the customer tells you, not when the case reaches the back office. A dispute taken at the branch, on a call or in a chat often waits in an inbox or on a form until someone keys it into the dispute system. By then days are gone. Documents are chased by email, and the evidence an examiner asks for is assembled after the fact.
How it works
How Callvu runs a disputeFive moves, one process.
One intake from every door
Branch, call center, app, chatbot or your own AI agent start the same governed process, prefilled from the core.
The clock starts at first contact
The case is classified with its due date the moment it lands, and cases at risk go to a person before the deadline.
Complete before it moves
Required details and documents are collected and checked, so no incomplete case reaches the dispute team.
Decisions in the Decision Desk
Reviewers decide with the full case history, and the run continues from their decision.
On time, on the record
Provisional credit and notices are triggered on schedule and written back to the core.
Runtime enforcement
Compliance enforced while the work runsOn every step, every time.
Callvu checks every regulation and your own policies on every step while the case runs. A step that fails a control does not run. Every run produces a Decision Trace and an Audit Trace, pushed in real time to your GRC system, so the examiner sees the record of what happened, not a reconstruction.
Proof
Live in production.In weeks, not months.
Banca Transilvania moved 73% of its inbound call traffic to digital self-service.
Community Bank of Mississippi runs back-office processes on Callvu across loan ops, credit admin, deposit ops, treasury, IT, information security and HR.
Questions
What buyers ask next,answered plainly.
Can a dispute start from our chatbot?
Yes. Any door, including your own AI agent, starts the same governed process. Sensitive data never goes into the chat; must-not-skip steps stay on a screen the process controls.
Does Callvu replace our dispute or case management system?
No. Callvu runs the regulated process around it and writes the result back by API.
How long does it take to go live?
Weeks. Callvu builds the process for you.
Bring the process that costs you most.
We build it, train your team and stay with you through launch. You are live in weeks.