CallVU, an innovative developer of Mobile Digital Engagement platform for contact centers, will showcase its flexible multichannel suite which addresses customers’ transformation to digital at Finovate Spring 2016, May 10-11, 2016 in San Jose, California.
CallVU’s platform enables financial enterprises to improve digital engagement beyond the regular web and mobile users, and offers all callers a rich media customer journey. Financial institutions can improve service availability, ensure that a higher percentage of customers benefit from their digital content investment, reduce call volumes and enhance customer experience.
CallVU was chosen by the event organizers to make a special presentation on how to revolutionize the customer journey. CallVU will demonstrate how banks, credit card and insurance companies can offer better customer experience, engagement and revenues, while utilizing new and existing web and mobile assets and reducing overall costs.
“Finovate offers a great opportunity to demonstrate to the world’s leading financial companies how they can create a new channel of digital engagement with their customers,” said Ori Faran, founder and CEO of CallVU. “CallVU is a disruptive solution for the financial industry, offering better interaction with customers and improved brand recognition.” Faran added that by deploying CallVU, companies could empower users to complete ordinary as well as complex processes in a single interaction.
Regardless of the channel the customer is using to connect to the bank, CallVU offers a single, unified, digital communication channel. The blending of interactive visual content with voice calls creates an engaging, collaborative and more efficient customer experience.
CallVU offers banks a platform for moving customers who are not used to using digital services to the digital world. CallVU’s engaging and intuitive customer journey ensures a high rate of digital self-service and facilitates greater digital engagement through an omni-channel user experience journey.
CallVU has developed an innovative Mobile Digital Engagement platform, which combines rich digital and interactive media with the voice channel. CallVU delivers a highly engaging and collaborative customer experience and creates a new customer service channel for smartphone users.