Digital Customer Experience Resources
FEATURED CX RESEARCH
New! Consumer Insights Reveal the Power of Digital Micro Apps
Digital micro apps give customers new self-service options for answering questions and solving challenges, but are digital micro apps right for your business? Download our latest research results to discover customer reactions and preferences for digital micro apps.
Latest Digital CX Resources
Callvu CX Guide Move Over PDFs Digital Forms Are Superior
Digital forms offer numerous advantages over fillable PDF forms, making them a superior choice for both users and organizations. Download this info sheet to learn the key reasons why digital forms are superior to PDF forms.
4 Ways to Build Customer Acceptance of AI in Customer Service
CX leaders are excited about the possibilities of AI in customer service, but how can you ensure consumers adopt your AI support tools quickly? Download this eGuide to learn 4 focused strategies to maximize adoption.
8 Ways to Enhance Your AI Customer Service Strategy
AI is bringing great new opportunities and unique challenges to customer service. The right strategy makes a big difference in customer adoption and satisfaction. Discover the key considerations you must make to execute a strong AI customer service strategy.
What consumers REALLY say about AI in customer service
Everyone in customer experience is talking about AI's potential to lower costs and speed outcomes. But what do consumers say, and how do they think AI will affect their lives? Download this report and learn how customers think and feel about AI in customer service.
The Problem with Customer Delight
While creating positive customer interactions is important, investing lots of time and resources in "delight" can make companies miss the mark on maximizing loyalty. Discover why focusing on effortless customer experience is a better place to focus your team’s energy.
Credit unions: Take the lead in digital customer service
When it comes to digital customer experiences, keeping pace with national banks can seem like an intractable challenge. Download our eGuide to learn 7 key strategies for delivering digital experiences.
AI in Customer Service
Callvu conducted a consumer survey on how consumers perceive AI and its use in customer support and service experiences. While most consumers may not want AI to replace people in customer service, they do view AI as a potentially powerful tool for making some tasks easier.
Customer Ratings Systems Survey
Satisfaction surveys and other ratings have exploded across the consumer landscape. Callvu consumer research reveals that consumers experience pressure and incentives in exchange for providing higher-than-deserved scores, which significantly undercuts the value of rating systems.
Credit Union Perceptions and Digital Maturity
How do consumers perceive the digital maturity of credit unions, and how does it compare to national, regional, and local banks? Callvu delivers consumer insights on how credit unions can enhance the quality of their digital customer service to stay competitive.
Extreme Weather and the Insurance Industry
Extreme weather has made insurance companies more important and top-of-mind for customers. The Callvu consumer survey research reveals how weather events are shifting consumer concerns and impacting customer experiences with home, auto, and property insurance.
Customer Service Opinion Survey
How do consumers feel about the current state of customer service, how it varies by industry, and what is their desire for more digital experiences? Callvu delivers insights on what consumers want and how to find the balance between agent support and automation.
Digital Self-Service Playbook
For organizations looking to develop digital self-service customer experiences at a pace that meets consumer expectations, the Callvu Digital Self-Service Playbook presents the low-code alternative to accelerate digital CX experience development for your organization.