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Latest Articles

Digital Micro App Use Cases for Customer Service
Businesses are constantly seeking innovative ways to enhance customer experience (CX), streamline operations, and drive greater customer loyalty. These technologies have given rise to a

How Digital Micro Apps are Revolutionizing Customer Service
Have you been hearing a lot about digital micro apps? You are definitely not alone. These days, customers expect a lot more from customer experience

Callvu Debuts Callvu AI Elements!
“Callvu AI Elements” enable teams to add generative AI tools to digital self-service and agent-led customer experiences built in the no-code Callvu Studio We’re thrilled

Get Customers to Love Banking Customer Service AI
Artificial Intelligence is poised to reshape the way we interact with financial institutions — potentially transforming the nature of banking itself. CX leaders are naturally

Why IPTV Services Struggle with Customer Service
IPTV services have revolutionized entertainment by offering a flexible and affordable alternative to traditional cable. However, one of the biggest challenges in the IPTV industry

Callvu Debuts CX Consumer Research Study
As part of our effort to serve the CX industry, Callvu has released the results of new survey research on consumer experience and attitudes toward

Digital CX Automation: Much More than Just Forms
Is digital CX automation a key priority for you in the new year? I recently had a conversation with a CX leader at a midsized

Create Better Agent Experience with Omnichannel Customer Service
Your customer service agents are a critical component of your brand. These trained professionals address the needs and challenges of customers all day, every day.

Call Deflection Glossary
Need help understanding a term related to call diversion, call deflection, or Visual IVR? Search below for the information you need. Abandoned After Threshold A

Call Diversion and Deflection 101
Call diversion/deflection is a hot topic across the CX space, particularly in the Banking, Insurance, Telecom, Healthcare, and Lending verticals. This page summarizes call diversion

What is Omnichannel Customer Service?
We’re all aware that customers can use a broad range of channels to connect with companies and brands. Consumer behavior has changed radically over the

Omnichannel Self-Service Measurement
Omnichannel self-service is becoming increasingly popular as companies look for ways to deliver better customer experiences, lower support costs, and improve live agent productivity. Most
