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DIGITAL SELF-SERVICE

Simplify customer care with intelligent self-service

Intelligent, personalized digital self-service reduces support costs by 65% while delivering experiences customers love—no coding required.

Intelligent, digital self-service customer experience solution

Trusted by Customer-Obsessed Brands

Empower customers with seamless digital self-service

Traditional customer service is fragmented, costly, and frustrating. Our digital self-service platform empowers customers to solve their needs through seamless experiences across all channels—cutting costs while boosting satisfaction.

Intelligent, digital self-service - streamlined digital experiences so customers can help themselves

52%

Fewer Account Service Calls

Digital Self-Service: Fewer Billing Questions

71%

Fewer Billing Questions

43%

Faster Self-Service Resolution

81%

Reduction in Info Requests

Digital Self-Service: Reduction in Info requests

"Callvu helped us migrate 73% of our inbound call traffic to digital self-service. They transformed our customer experience in ways we didn't think were possible. That's no easy task when you're dealing with everything that arises in consumer banking."

Anca Radu

Digital Project Manager, BT

Everything you need to build powerful self-service, simply

Exceptional digital experiences, No coding required

Intuitive no-code design lets anyone create powerful self-service solutions in minutes, not months.

Digital Self-Service: Smart Workflow Automation

Smart automation that understands Customer intent

Deploy AI that anticipates needs, personalizes interactions, and resolves issues without human intervention.

Digital Contact Center Intelligent Assistance

Seamless Digital Service Across Every Channel

Deliver consistent, personalized interactions whether customers connect via web, mobile, voice, or messaging.

Digital Self-Service: Omnichannel Customer Experience Automation

Easily Connect Backend Systems and data

Integrate with your CRM, ticketing, knowledge base, and business systems for unified experiences.

Enterprise ready CX Automation - Easily Embed AI

From idea to impact in days, not months

Unlike traditional development that can take 6-12 months, Callvu’s no-code platform lets you launch your first self-service solution in as little as 2-4 weeks.

No-Code Digital CX Automation Solution

"Callvu helps us transform how we connect with customers across critical touchpoints. Their platform allows us to quickly deploy digital experiences that reduce service volume, improve customer satisfaction and automate low value service tasks. What impressed us most was how rapidly we were able to implement meaningful changes with minimal IT strain or compliance headaches."

David Williams

Vice President, Automation, AT&T

Digital self-service solutions you can build

Digital Self-Service: AI Knowledge Assistants ​

Expert AI Assistants

Transform your knowledge base into an intelligent guide that helps customers find answers instantly.

Proactive Service Resolution

Anticipate customer needs with timely notifications and guidance at critical moments.

CX Proactive Service: Anticipate customer needs before they ask ​
CX Automation: Divert inbound callers to intuitive visual self-service.

Visual IVR - Digital Call Diversion

Deflect inbound callers to intuitive visual self-service experiences for faster issue resolution.

Personalized
Customer Portals

Provide easy, secure self-service destinations where customers manage their entire relationship.

Digital Self-Service: Customer Portals

What Our Customers Ask Before Getting Started

How quickly can we implement intelligent self-service solutions?

Most customers deploy their first self-service solution within 2-4 weeks. Our no-code platform and pre-built templates dramatically accelerate implementation compared to traditional development approaches.

Do we need technical resources to build and maintain self-service experiences?

No. Our drag-and-drop interface is designed for business users with no coding required. Your customer experience team can build, test, and optimize journeys with minimal IT dependency.

How does self-service integrate with our existing systems and contact center?

Seamlessly. Our platform connects with your existing systems through pre-built connectors and APIs. Customers can easily escalate to human agents when needed, with full context preservation across channels.

What types of customer issues are best suited for self-service?

High-volume, repetitive tasks deliver the greatest ROI. Account management, billing inquiries, and information requests typically see 60-85% self-service adoption, while more complex issues can be partially automated with guided workflows.

How do you measure self-service success?

Our built-in analytics track completion rates, abandonment points, time-to-resolution, and customer satisfaction. Most customers see a 40-65% reduction in service contacts and a 15-25% increase in satisfaction scores within 90 days.

Join companies reducing support costs by 65% while delighting customers.

CallVU Is now FICX

CallVU has officially relaunched as FICX.