By Use Case:
By Use Case:
Callvu gives eCommerce and travel companies a controlled way to complete high-risk, transactional, and regulated steps inside conversational channels without exposing sensitive data to GenAI. Every step is validated and accurate, so digital channels finally finish what AI starts.
AI can recommend products, answer policy questions, or assist with itinerary information. But once a customer needs to authenticate, change a booking, submit documents, process a refund, proof eligibility, or complete a payment, the bot fails.
Completion doesn’t fail from confusion.
Completion fails because the steps require identity binding, payment compliance, refund rules, regulatory disclosures, and structured workflows AI can’t guarantee.
Two completion modes close the gap
Travel and eCommerce providers must enforce authentication, fraud checks, disclosures, refund/chargeback eligibility rules, document capture, signatures, and PCI boundaries. Generative AI isn’t designed to enforce any of that. Callvu is.
A structured workflow that enforces step order, identity validation, refund eligibility logic, document capture, signatures, and mandatory disclosures inside chat or SMS.
Executes precise booking changes, refunds, cancellations, payments, verifications, and account updates in your core systems with guaranteed accuracy.
Together, these modes allow digital channels to complete transactions that normally escalate.
Complete changes without agent involvement.
Guarantee compliance with refund rules.
Recover lost revenue.
Keep shoppers and travelers in-channel.
PCI DSS alignment, tokenization, PII separation from LLMs.
Disclosure logs, signatures, timestamps, and required artifacts stored immutably.
Content governance, versioning, and approval workflows.
Refund policy enforcement, identity requirements, evidence capture, and international travel compliance.
Form submission with doc upload and routing
Service changes, updates, plan modifications
VP Support, Global Marketplace
Director Digital, Top eCommerce Brand
Head of Operations, Travel OTA
Deterministic posting to carts, orders, and account systems.
GDS, booking engines, and reservation systems updated accurately.
PCI-safe processing for cards, wallets, BNPL, and re-auth.
Step-up verification tied to high-risk actions.
See how top brands use Callvu to complete payments, refunds, bookings, and account updates inside digital channels.
UI mode enforces refund rules, eligibility logic, disclosures, signatures, and identity verification. Deterministic mode executes the refund exactly.
Payment info, PII, and documents stay inside Callvu’s governed micro-apps. AI assistants never interact with raw data.
Refunds, bookings, and payments cannot rely on probabilistic responses. Deterministic mode guarantees accuracy and prevents policy breaches.
Most brands launch 3–6 flows in 2–5 weeks using templates for payments, refunds, booking changes, and account updates.