By Use Case:
By Use Case:
Callvu gives telecom providers a controlled way to complete regulated, account-bound, high-risk transactions inside conversational channels without exposing core systems or sensitive data to GenAI. Every step is validated and compliant, so digital channels finally finish what AI starts.
AI can handle basic support. But once a customer needs to authenticate, upgrade a plan, finance a device, submit identity documents, handle payments, or authorize an account change, the bot fails and escalates.
Completion doesn’t fail because AI can’t classify the intent.
Completion fails because telcos operate within strict identity, fraud, billing, and contractual obligations.
We introduce two telco-grade modes of completion:
Providers must enforce KYC, identity binding, fraud controls, credit checks, disclosures, financing terms, signatures, evidence capture, and regulated account-holder permissions. Generative AI can’t guarantee any of it. Callvu can.
A controlled workflow that enforces step order, disclosures, identity re-authentication, document capture, plan agreements, handset financing terms, and NIGO elimination inside chat or SMS.
A structured execution layer that performs precise updates to billing, provisioning, CRM, and device systems with perfect accuracy. No hallucinations. No permission gaps. No risk.
Together, these modes help telcos complete high-risk transactions digitally, safely, and at scale.
Keep subscribers in-channel with compliant workflows aligned to telco operational and regulatory expectations.
Every flow aligns with regulatory and fraud-prevention frameworks used by tier-1 and tier-2 carriers.
Keep high-volume tasks out of queues.
Complete activations without agent handling.
Eliminate friction and fraud.
Control the riskiest moments in the customer journey.
Every workflow includes identity, fraud, audit, and permission controls.
PCI boundaries enforced. No PII flows into LLMs.
Every disclosure, signature, timestamp, and identity check becomes an immutable artifact.
Role-based access, content governance, and approval flows at telco scale.
FCC, CTIA, TCPA, and carrier policy controls enforced in structured workflows.
Form submission with doc upload and routing
Service changes, updates, plan modifications
SVP Digital Care, Tier-1 Telco
Director of Operations, Regional Carrier
VP Customer Care Innovation, MVNO
No engineering burden. Deterministic mode updates provisioning, billing, and CRM safely.
Real-time payment posting with PCI-aligned handling.
Device swaps, line activations, and portings executed deterministically.
Multi-factor verification and fraud triggers integrated into workflows.
Account updates and service changes logged consistently.
See how carriers use Callvu to finish high-risk transactions inside the digital channel.
UI mode enforces identity steps, MFA, permissions checks, and disclosures. Deterministic mode ensures updates follow strict carrier rules without ambiguity.
All PII, payment data, and identity artifacts stay in Callvu’s governed micro-apps. The AI assistant never interacts with raw data.
Provisioning, upgrades, billing, and security actions cannot rely on probabilistic outputs. Deterministic mode guarantees accuracy and compliance.
Most carriers launch 3–6 flows in 2–5 weeks using prebuilt templates for payments, activations, identity verification, and upgrades.