By Use Case:
By Use Case:
Callvu gives servicers a controlled way to complete high-risk, regulated borrower transactions inside conversational channels without exposing systems or sensitive data to GenAI. Every step is guided, verified, and compliant so digital channels finally finish what AI starts.
AI can explain escrow, route questions, and answer payoff inquiries. But once a borrower needs to authorize payments, upload hardship documentation, update escrow info, complete loss-mitigation packets, verify identity, or submit signatures, automation breaks.
Completion doesn’t fail from misunderstanding. Completion fails because servicers operate under CFPB, RESPA, Reg X, loss-mitigation, disclosure, and signature requirements.
Two completion modes fix the compliance bottleneck
Borrower-facing processes must enforce identity, document completeness, disclosures, timestamps, attestations, signatures, and audit evidence. AI cannot guarantee any of it. Callvu can.
A governed workflow that enforces mandatory steps, disclosures, signatures, document capture, hardship validations, and NIGO elimination.
Executes precise servicing actions in LOS, LMS, escrow, and payment systems with guaranteed accuracy.
Together, these modes let servicers complete the most regulated borrower workflows digitally without risk.
Keep borrowers in-channel with compliant, audit-ready workflows.
Aligned to CFPB, Reg X, loss-mitigation, identity, and evidence standards.
Remove friction.
Guarantee complete, compliant submissions.
Create clarity for borrowers.
Operationalize regulatory expectations.
Every sequence is aligned to CFPB, RESPA, Reg X, digital signature requirements, and evidence expectations.
PCI and PII boundaries maintained. Nothing touches LLMs.
Immutable artifacts for every document, disclosure, timestamp, and attestation.
Role-based access, content governance, separation of duties.
Loss-mitigation, payment, disclosure, and evidence rules enforced automatically.
Form submission with doc upload and routing
Service changes, updates, plan modifications
VP Servicing Operations
Director of Mortgage Technology
Head of Compliance
Unified digital stack. No new engineering required. Deterministic mode connects safely to your systems of record.
Accurate posting of account updates, hardship data, and loss-mit packets.
Step-up verification embedded into all sensitive flows.
PCI-aligned card, ACH, and arrangement flows.
End-to-end capture and packaging for audit readiness.
Form submission with doc upload and routing
Service changes, updates, plan modifications
See how servicers use Callvu to finish payments, hardship flows, escrow updates, and loss-mit packets digitally and compliantly.
UI mode enforces disclosures, attestations, mandatory fields, document capture, and signatures. Deterministic mode ensures action posting follows servicing rules exactly.
All sensitive data stays within governed micro-apps. The AI assistant never receives raw borrower data.
Payments, escrow updates, hardship submissions, and loss-mit packets require precision. Deterministic mode eliminates ambiguity and prevents compliance violations.
Most servicers deploy 3–5 flows within 2–6 weeks using templates for payments, loss mitigation, escrow, and payoff.