In a world where customers expect instant, mobile-ready experiences, the humble PDF has quietly become a hidden cost center. Banks that still rely on downloadable or printable form
It amazes me how many insurance companies still rely on PDF processes for many customer needs. Clinging to outdated PDF-based processes is a surefire way to alienate your customers
Long-term customer behavior changes and COVID have placed pressure on organizations to continue to deliver great customer service with increasingly stretched resources. Customer ex
Automate PDFs with Digital CX Automation Years ago, when business dealings ran mainly on paper documents, the PDF was a revelation. PDFs enabled businesses to deliver form and cont
