HOW A DIGITAL CALL EXPERIENCE
Digital Transformation for Telcos
CallVU’s digital call experience solution helps telecommunication operators to automate customer service pathways such as view balances, bill inquiries, and plan renewals, so that customers can complete processes in self-service. This deflection to digital dramatically reduces call volumes by as much as 70% while qualitatively contributing to the customer experience. Watch this video about telco digital transformation.
Complexity has been made Obsolete
In more complex calls that do require the assistance of an agent such as technical support, calls can be supported through a raft of advanced collaboration tools. Equipped with the ability to share screens and exchange rich media, all types of challenges can be resolved within minutes. CallVU collaboration module works to simplify interactions and dramatically reduce Average Handling Times (AHT). Read more about digital transformation in the telecom industry.
A Virtual Retail Experience
Build your brand on providing the same level of customer care that would be experienced in a retail outlet, but with all the benefits and conveniences of being digital and mobile. Find out more about digital transformation in the telecom sector and to differentiate your brand.