Combine voice with rich digital interactive media for enhanced customer experiences
How Visual IVR Works
VISUAL IVR Solution
CallVU’s Visual Interactive Voice Response (VIVR) extends your standard IVR call center into an interactive digital journey that complements every stage of the customer call.
AUTOMATE DIGITAL CUSTOMER SERVICES
The visual display parallels your IVR phone system, directing the customer either through self-service options or to the right queue if a session with an agent is needed.
To maintain maximum customer security, CallVU’s Visual IVR offers a variety of state-of-the-art authentication methods for customers using a smartphone, be it, fingerprints, drawing patterns, website or app credentials.
The Visual IVR is equipped to display non-disruptive, personalized, product promotions and banner ads on the customer’s smartphone, generating up sales and cross sales.
ENHANCE CUSTOMER EXPERIENCES
Using the Visual IVR, agents can send web pages and digital forms to customers – and customers can complete and sign those forms with an agent’s help, even sending photos to agents using their smartphone cameras. This collaborative interaction dramatically speeds up and improves customer service and sales cycles. Learn More
POST CALL ENGINE
When the customer terminates the service call, the Visual IVR’s post-call engine is activated. The engine automatically logs the session and transfers the service request to the post-call queue, all whilst streaming digital media to the customer’s smartphone. The Visual IVR engine continues to update customer information and issues a customer approval form and feedback survey. Learn More
VISUAL IVR BENEFITS
Reduce Call Center Costs
The Visual IVR reduces call volumes and handling times by enhancing opportunities for customer self-service.
Increase Sales Conversion
Display enhanced product description and promote sales over the Visual IVR with its rich and interactive visual content
Enhance Customer Experience
Optimize call center automation and upgrade the quality of the customer journey to the mobile age
Maximize Digital Assets
Enhance the value of your existing mobile, web and other online digital assets with a Visual IVR channel
The Visual IVR improves first contact resolution by enabling customers to resolve issues in self-service
Increase digital engagement with a Visual IVR omni-channel user journey
With Visual IVR online deliver an optimal customer experience, every time, across all touch points