Optimize customer interactions with real time digital collaboration and visual voice solutions
Tel Aviv, Israel and London UK – January 8, 2019: Blueworx, a provider of Interactive Voice and Customer Experience solutions and CallVU, the leading provider of Digital Engagement solutions announce today the availability of CallVU Visual-IVR solutions as part of Blueworx Customer Experience portfolio. The joint solution allows organizations the ability to create fully digital and visual customer experiences during customer service and support interactions as well as the ability to drive increases in overall customer engagement for automated digital journeys.
A leader in interactive voice and customer experience solutions, Blueworx boasts a global installed base of over 100+ enterprise customers. With the digital solutions from CallVU, these customers can now take advantage of the mobile and digital capabilities of CallVU’s Collaboration and Content Sharing solution along with delivering a complete visual experience with Visual IVR.
“Blueworx is focused on transforming traditional self-service experiences into an omnichannel, personalized and proactive interactions,” said Dean Upton, Director of Product Strategy, Blueworx. “Our customers count on us to deliver the most scalable, flexible and reliable contact center technology. With CallVU, Blueworx can extend our offering and drive higher customer satisfaction, faster time-to-resolution and lower costs through digital and visual self-service.”
CallVU’s advanced Digital Engagement Platform automates customer experiences and maximizes digital usage in order to reduce costs, improve service and increase sales conversions. CallVU is helping companies reduce contact center call volumes by over 30%, cut average sales or service call duration by over 25%, and increase sales conversion by 50%-500%. With enhanced digital interactions – both self-service and in combination with live calls – CallVU powers easier and more complete transactions for both customers and agents.
“Our goal is to allow our customers to maximize the usage of their digital assets – and make them available even over non-digital channels such as phone calls and face-to-face interactions,” said Ori Faran Founder and CEO of CallVU. “Partnering with Blueworx, we can create unique fully digital, fully visual customer experiences to help drive more digital self-service while empowering contact-center agents with advanced collaboration tools that boost productivity.”
Blueworx is an Interactive Voice platform designed to deliver the highest level of performance, security, reliability and scalability. The enterprise-grade platform is optimized to run on Linux or IBM AIX® and is compatible with Intel and IBM hardware. Blueworx is used by some of the largest enterprises and telcos in the world for customer self-service, proactive notifications, intelligent call routing, voicemail, SMS applications and more.
The Blueworx team consists of ex-IBM and contact center industry veterans with more than 100 years of combined expertise in software development, interactive application design, delivery and infrastructure support. www.blueworx.com
CallVU offers an innovative Mobile Digital Engagement Platform that blends rich digital and interactive media with the voice channel. The company drives simple interactions to digital self-service and enhances meaningful interactions to a branch-like experience. CallVU’s platform comprises enhanced Visual IVR, Collaboration and Content Sharing, and Smart Digital Forms.
To learn more, visit www.callvu.com.