For the first time, the slow and often frustrating customer experience is transformed into a highly accessible omnichannel experience. CallVU enables insurance companies to deliver a new engagement model that transforms simple calls into powerful, visual digital interactions, that make existing processes more efficient and effective. Moreover, the platform has the capability to introduce new processes that previously were only available at a physical point-of-sale, but are now available anytime, anywhere. Doing so, all from the palm of the customer’s hand.

This white paper reports on the widespread challenges that insurance agencies have in streamlining their customer service processes and the technology solutions available to help mitigate these problems whilst building on the customer engagement opportunity.