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White Paper

Enterprise Service Skill &
Visual Voice Assistant

September 3, 2018

In light of the increasing interest in AI technology, CallVU has extended the range of their powerful Digital Engagement platform with its Enterprise Service Skill (ESS) and Visual Voice Assistant (VVA) module. The innovative module enables organizations to provide their customers with advanced omni-journey services, using Visual Assistance technology alongside the company’s own website, app, call center and office branch.

ESS enables voice assistant devices such as Amazon’s Echo or Alexa to assist with complex and multi-step customer service tasks. VVA visually enriches the user’s everyday experience so that information, services, and tasks are made far more achievable and enjoyable.

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