Governing TELUS’ Digital Transformation & Customer Excellence Milestones
The 2026 standard for TELUS’ Agentic AI is defined by service fidelity and subscriber precision. At your scale, probabilistic AI creates a ‘black box’ requiring deterministic oversight for automated customer excellence before the August 2nd regulatory deadline.
Workflow Risk Estimator
What is your workflow risk actually costing you?
Map TELUS’ subscriber transaction volume against 2026 benchmarks to identify your specific 'Execution Gap'. Ensure your customer excellence AI meets strict Human Oversight requirements while validating high-volume digital service workflows.
20 seconds to complete
Question 01 / 04
How many customer workflows does your AI handle per year?
Service activations, plan changes, account requests, provisioning interactions, and any transaction-bearing interaction.
Telco typical pre-selected: Telcos typically handle 300K–2M+ AI-assisted workflows annually given call volume scale. Change if you have a better number.
Question 02 / 04
What % of those workflows end without a completed transaction?
Handoffs to agents, abandoned flows, unresolved escalations, any outcome needing manual follow-up.
Telco typical pre-selected: 22% common for telco (SQM Group 2024). Change if you have a better number.
Question 03 / 04
What's the average transaction value at risk per incomplete workflow?
The value of the underlying service, plan, or activation that fails to reach a completed outcome.
Telco typical pre-selected: Service activation and plan changes commonly range $50–$500 in value at risk. Change if you have a better number.
Question 04 / 04
How many staff-hours per week go toward fixing what your AI didn't finish?
Rerouting, manual service completion, agent escalation, rework, and exception handling.
Telco typical pre-selected: Telco contact center teams typically spend 80–200 hrs/week on AI fallback handling. Change if you have a better number.
0 of 4 questions answered
Your Workflow Risk Report
Estimated Annual Cost of Doing Nothing
Cost Breakdown by Dimension
Incompletion Cost
Remediation of failed workflows
Delay / Leakage Cost
Value lost to fallback + delay
Manual Fallback Cost
Staff hours covering AI failures
Compliance Exposure
Expected annual regulatory loss
Cost of Waiting One Quarter
Every 90 days you don't act
Your Failure Mode Exposure Map