Road Side Assistance
Seamless Processes for Logistical Challenges
CallVU’s Digital Engagement Platform offers a range of solutions that address a number of challenges in the roadside assistance business.
- Host live chats between mechanics and customers
- Track customer’s location with GPS
- Enable customers to send an image of the damage in real time
- Enable customers to book a mechanic on the spot
- Minimize the impact of hurdles to service provision
- Enable customers to order a tow truck
When Loyalty is Won Through Service
CallVU’s digital customer engagement tool smooth-lines various logistical challenges associated with roadside assistance.
With benefits to be realized in customer satisfaction and loyalty, equip service providers to better address breakdowns efficiently. By enabling a real-time information flow, both customers and service providers are kept informed in regards to location and service issues. This innovative operational management cuts the cost of claim processing while maximizing profit growth.
Resolve roadside assistance calls with automated processes that produce more effective agents and happier customers.
Transform manual process that predominantly rely on telephone communication to digital processes that are accessed through the customer’s smartphone. Visual screen displays enables customers to immediately access roadside service through an easy-to-use digital self-service platform.