Call Center Solutions

Gone are the days when companies that sell goods and services to the public can succeed without effective call center solutions. Banks, insurance companies, telecoms, retailers and even hospitals, are only able to successfully manage customer service operations by incorporating advanced digital customer engagement technology.

Traditional call center optimization is expensive to maintain, but not doing so, risks jeopardizing a positive customer experience. The challenge becomes: If positive customer experiences are key to profitability, how can companies achieve this without sabotaging their budgets?

CallVU’s Call Center Solution enables organizations to take advantage of cost-effective digital and omnichannel software to drive improved call center performance.

VALUE PROPOSITION

Digital transformation

CallVU’s digital engagement platform blends interactive digital content with voice to ensure more customers can benefit from first call resolutions.

Virtual Branch Experience

Provide call center agents with advanced digital collaboration tools that provide all the added clarity of a face-to-face interaction. Our digital engagement platform enables agents and customers to have real time chats, share screens, co-browse files and exchange images documents and signatures in real-time.

Ease of Implementation

CallVU’s platform solution is easily integrated within a company’s existing digital systems to ensure rapid implementation.

OMNI CHANNEL Software

By facilitating omnichannel experiences, CallVU makes it simple for customers to engage with your company from any channel; be it the call center, social media sites, the app or the website.

Call CENTER Automation

Migrate simple calls from the call center to self-service, so that complex calls can reach an agent more quickly and be completed in a single interaction.