Insurance Claims
Make filing claims about the customer not the paperwork
A 360° Digital Experience
CallVU’s digital call experience solution helps insurance agencies to streamline the entire claims process by digitizing every step, from submitting a first notice of loss, to providing digital forms, management assessments and signing documents.
The claims process is a key touch-point in the customer life cycle and a critical period when the insurance agency has the opportunity to forge a sense of customer loyalty. The digital branch-like experience afforded by CallVU enables insurance agencies to effectively meet customer expectations while ensuring adherence to policy standards.
Shorter Claims Cycle - Better Economics
The move from manual to digital processes significantly cuts out time-consuming back-and forth.
In just one interaction agents can efficiently gather all the relevant information, including pictures and signatures through the use of custom-built claim forms. Drastically shortening the claim submission and authorization process.
Fully Integrated into Your Business Processes
This digitization is achieved through a variety of seamlessly integrated technology tools that include:
- Digital self-service
- Digital forms and esign
- Collaboration and content sharing
Benefits
- Streamline claim submission into one coherent process.
- Process claims far more efficiently
- Free up agents to focus on renewals, upselling and cross-selling.
- Achieve claim resolution far more expediently
- Automate repetitive back office tasks
- Reduce follow up time
- Customize claim forms
- Easily obtain digital signatures on key documents
