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Insurance Claims

A 360° Digital Experience

CallVU’s digital call experience solution helps insurance agencies to streamline the entire claims process by digitizing every step, from submitting a first notice of loss, to providing digital forms, management assessments and signing documents.

The claims process is a key touch-point in the customer life cycle and a critical period when the insurance agency has the opportunity to forge a sense of customer loyalty. The digital branch-like experience afforded by CallVU enables insurance agencies to effectively meet customer expectations while ensuring adherence to policy standards.

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Shorter Claims Cycle - Better Economics

The move from manual to digital processes significantly cuts out time-consuming back-and forth.

In just one interaction agents can efficiently gather all the relevant information, including pictures and signatures through the use of custom-built claim forms. Drastically shortening the claim submission and authorization process.

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Fully Integrated into Your Business Processes

This digitization is achieved through a variety of seamlessly integrated technology tools that include:

  1. Digital self-service
  2. Digital forms and esign
  3. Collaboration and content sharing
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Benefits

  • Streamline claim submission into one coherent process.
  • Process claims far more efficiently
  • Free up agents to focus on renewals, upselling and cross-selling.
  • Achieve claim resolution far more expediently
  • Automate repetitive back office tasks
  • Reduce follow up time
  • Customize claim forms
  • Easily obtain digital signatures on key documents
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