Expand and accelerate services offered to callers
Collaborate in real-time on complex processes
Digitize applications, purchases, claims & more
Empower customers with fast digital self-service
CallVU’s innovative Engagement HUB provides a single self-service / BOT journey to customers in their channel of choice, by delivering social and messaging channels and overlaying existing digital channels.
A virtual assistant that takes customers through guided journeys, enables secured self-service accessing personal information and performing transactions, and also enables direct free language access.
Repurpose existing process flows and integrations from the website and the app into a coherent journey that is available as a facebook messenger, from a social messenger, a text message and even mobile web and the website.
When a customer dials the service number from their mobile, CallVU leverages existing IVR flows and augments them with digital data from the web site and mobile app, creating a new interactive digital journey for the customer.