Join CallVU and Service Agility in an insightful webinar on transforming the IVR into an optimal customer service tool for the digital era.
In this webinar, Jay Minnucci, President & Founder of Service Agility presents solutions on how call centers can convert their standard IVR into a dynamic, and even enjoyable, customer experience platform:
- Why existing IVR systems fail to meet customer expectations.
- How to provide customers with added value and remove service obstacles
- Which technology solutions marry up well to the channel routing strengths of the IVR system.
- What are the NEW technologies that integrate IVR with digital solutions.