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EVENTS

Transform Yesterday’s IVR into Tomorrow’s CX Platform | March 6, 2019

February 6, 2019
Transform Yesterday’s IVR into Tomorrow’s CX Platform | March 6, 2019

Join CallVU and Service Agility in an insightful webinar on transforming the IVR into an optimal customer service tool for the digital era.

In this webinar,  Jay Minnucci, President & Founder of Service Agility presents solutions on how call centers can convert their standard IVR into a dynamic, and even enjoyable, customer experience platform:

  • Why existing IVR systems fail to meet customer expectations.
  • How to provide customers with added value and remove service obstacles
  • Which technology solutions marry up well to the channel routing strengths of the IVR system.
  • What are the NEW technologies that integrate IVR with digital solutions.

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