Leumi is spearheading advanced digital banking and offers one of the most advanced digital services portfolio in the global banking industry. Simplifying customer experience through digital channels allows the bank to create a more intuitive, innovative and affordable way of banking.
CallVU’s platform serves Leumi’s digital vision. Using its advanced feature set, the bank is able to divert more activity into digital channels, shorten the duration of service calls and significantly increase first-call resolution – whilst streamlining back-office operations.
“As a leader in digital banking, it’s important for Bank Leumi to partner with companies that share our vision about digital transformation,” said Eyal Perry, Head of the Technology and Direct Banking Department at Leumi’s Retail Division. “CallVU’s technology bridges the gap between digital and non-digital assets and allows Leumi to continue to provide its customers with the best quality of service and the best user experience. We’re very happy with the results we’re seeing and plan to rollout new services in the near future,” concluded Perry.