In this webinar,  Jay Minnucci, President & Founder of Service Agility presents solutions on how call centers can convert their standard IVR into a dynamic, and even enjoyable, customer experience platform:

• Why existing IVR systems fail to meet customer expectations.
• How to provide customers with added value and remove service obstacles
• Which technology solutions marry up well to the channel routing strengths of the IVR system.
• What are the NEW technologies that integrate IVR with digital solutions.