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Webinar: Transform Yesterday’s IVR into Tomorrow’s CX Platform

March 7, 2019



In this webinar,  Jay Minnucci, President & Founder of Service Agility presents solutions on how call centers can convert their standard IVR into a dynamic, and even enjoyable, customer experience platform:

  • Why existing IVR systems fail to meet customer expectations.
  • How to provide customers with added value and remove service obstacles
  • Which technology solutions marry up well to the channel routing strengths of the IVR system.
  • What are the NEW technologies that integrate IVR with digital solutions.

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