CallVU’s Visual IVR solution alleviates pressure off call center agents by diverting callers to digital self-service.
CallVU’s Visual interface transforms standard IVR menus into interactive digital journeys. The visual displays complement the IVR journey by presenting the customer with visual menus and rich digital content.
CallVU’s Visual IVR offers numerous benefits:
- Increase digital adoption by over 30%
- Faster resolution of low value calls that involve repetitive processes
- Improve Customer Satisfaction and pump-up Net Promoter Scores by as much as 50%
- Reduce contact center call volumes by over 25%
- Fast time to market – with no need to redesign infrastructure
- Utilize a new medium to promote your brand.
For more information, watch the video!